Tools & Skills
Talking without words
NON-VERBAL COMMUNICATION - Examples on page 119.
Involves the skills of self-disclosure & receiving feedback
ACTIVE SHARING
Giving sincere compliments & praise to others; Learning to accept praise & compliments from others
2 WAYS OF GIVING & RECEIVING POSITIVE REINFORMENTS
IS One of the keys to preventing relapse & recidivism
SOLVING PROBLEMS
1. Think 2. Decide 3. State 4. Act 5. Follow Through
STEPS FOR REFUSAL
Telling the other person about you
SELF-DISCLOSURE - pg. 120
"Tell me about what you did."
OPEN STATEMENT
We get to know the other person when we use ___ and ___.
OPEN STATEMENTS AND OPEN QUESTIONS
An action, situation, or circumstance that causes you difficulty
WHAT IS A PROBLEM?
Three ways of relating to others that do not lead to problem solving, resolving conflicts & fulfilling your needs & the needs of others.
FLIGHT, FIGHT FAKE
Talking with words
VERBAL COMMUNICATION
Involves using open statements/questions & using feedback or reflective statements
ACTIVE LISTENING
____ is usually in response to something that someone has done for you.
THANKING SOMEONE OR GIVING GRATITUDE
Tips in using refusal skills
PICK AS MANY TIPS THAT YOU WOULD REMEMBER TO USE FROM PAGE 165.
... Is the sure way of making your own decision getting positive outcome and not being talked into actions.
ASSERTIVENESS
The key to receiving feedback is to...
NOT GET DEFENSIVE - pg. 122
"How are you feeling today?"
OPEN QUESTION
_____ are not necessarily a response to something someone did for you.
GIVING POSITIVE REINFORMENT, PRAISE OR COMPLIMENTS.
If you are still not sure if you want to change your use patterns
When saying "NO" is not enough
Recognize your rights...; Know how to clearly..; Have goals...; Needs of others...; stick with decision; Avoid blaming; "I" messages; Confront the issue; Become part of solution...; Know what you want.
THE 10 KEYS TO BEING ASSERTIVE
Look at the person...;let the other person finish...;watch the person's body language; pay attention to what...; show interest...; when you do understand...; reflect back what you hear...; Use some active...
POINTS OF GOOD ACTIVE LISTENING
Approach; Set the stage; negotiate...; keep the focus...; keep to the point...; bring closure...; make a decision; be satisfied; end the conversation...
Name 3 Of 7 guidelines for giving praise & compliments
READ THE GUIDELINES ON PAGE 137-38 AND SHARE WHICH ONES YOU IDENTIFY WITH
_____ gives you power.
REFUSAL. Read the listed on page 165-6
One of our most important needs is to be accepted by our peers.
Leaves us open to PEER PRESSURE; Read the 3 on page 163.