Expectations
This refers to WHEN you need the job completed
This is a problem that arises when setting expectations
What is a pitfall?
This is the main reason we ask for ideas?
What is commitment from others?
Manager: Jenna, can you please send me the itemized receipt along with the spending rationale by 3:30pm on Tuesday June 18th?
Who: Jenna
What Sending the receipt and rationale
When: Tuesday June 18th
This is the primary purpose of setting a review date and time
What is to create a feedback loop?
This is simply how many or how much is expected
What is Quantity?
This is being too vague about the expectations, like saying "Go off and write up a report and I'll see it when you get back."
What is Undermanaging?
This is opposite of asking for ideas
What is dictating solutions?
IPC: Dr. Smith, can you get me those behavior plans by the end of the day today?
Who: Dr. Smith
What: Create and send behavior plans
When: By the end of the day
To find out if there are any barriers to completing the project or if a course correction is needed
Why you would set up a RDT
The acronym used to help define expectations
What is QQTC?
This is overcommunicating expectations so that the person feels insulted or micromanaged.
What is Overmanaging?
This occurs when an idea that you contributed helped to achieve the vision. You do this to create the final result.
What is buy-in?
Mom: Lisa, you better make sure you take the dog out to do his business before I come home. Bart, please give him a bath so we can go straight to the vet when once I'm out of work.
Who: Lisa, Bart, and Mom all have roles.
What: Taking the dog out, giving the dog a bath, taking the dog to the vet.
When: Before mom gets home
This is to encourage specificity
Why do we call a "Review Date and Time?"
This refers to how many resources the person can use.
What is Cost?
An example of this includes a person saying "Hmm, okay, I'll see what I can do." or "That's going to be tight."
What happens when a barrier is likely?
This is a time where it may be more appropriate to give orders rather than ask for ideas
What is in an emergency situation?
Wife: We need to take the car to get smogged and to get an oil change? Husband, can you do that by the end of next week and I'll pay for the tags as soon as that's completed?
Who: Husband and Wife both have roles
What: Smog, Oil Change, Paying for tags
When: By the end of next week
This is a phrase that it is important to avoid because it implies distruct.
The most difficult expectation to communicate
What is Quality?
An example of this is explaining how doing a poor job could have grave financial consequences
What happens when a barrier is costly?
An example of this is a manager saying, "How are you going to fix that?" or "Now what are you going to do?"
What is failure to create an open environment?
Andy: If you guys all give good presentations today, I'll promise to let you all out early for working so hard these past few weeks.
Who: Andy & the class both have roles
What: Give good presentations/let us out early
When: Today! :)
This is a practice that may help you to remember. This will cue you to be specific when setting RDTs and will reduce the chances of forgetting appointments.
What is writing it down in your calendar?