Understanding Culture
The Latin word "cultus" is the root of the word “culture” and it means...
"Care"
Name one qualitative way organizations can measure culture.
What is employee interviews, focus groups, or observation?
This is said to “eat strategy for breakfast.”
What is culture?
This type of metric is used to measure culture with surveys like the Global Engagement Survey.
What is a quantitative metric?
Plays a key role in building culture
EVERYONE!
Name one quantitative way to measure culture.
What is turnover, absenteeism, or eNPS?
This comes after Awareness and before Implementation in a change journey.
What is Understanding?
This type of cultural indicator includes stories, dress code, and rituals.
What are artifacts?
According to Edgar Schein, these are the three levels of organizational culture.
What are Artifacts, Values, and Assumptions?
This initiative allows employees to suggest ideas for improving innovation and resolving challenges across the company.
What is the Validate Ideas channel?
These five drivers enable culture change: Leadership, Communication, Measurement & Reward, Structure & Symbols, and…?
What is Competencies (or Behaviours)?
In Johnson’s Cultural Web, this central concept holds the other six elements together and represents the collective assumptions of an organization.
What is the Paradigm?
This definition of culture was discussed in class: “The way we do things around here when no one is looking and there is no reward to be gained.”
What is a behavioral definition of culture?
Name three ways Santander embeds culture into the employee lifecycle, starting from recruitment through development.
What are onboarding with SPF, StarMeUp recognition, and cultural behaviors included in recruitment or training?
These three questions guide cultural transformation: “What do you feel like now?”, “What would you like it to feel like?”, and…
What is “How will we get there?”
In this video assigned after Session 2, a professor uses the metaphor of a summer garden versus a stifling jungle to illustrate how organizational culture influences employee behavior.
What is “The Smell of the Place” by Sumanta Ghoshal?
The 6 elements of Johnson’s Cultural Web to explain how culture is embedded in organizations.
This concept from the session emphasizes that culture and business strategy go “hand-in-glove.”
What is culture as an enabler of business transformation?
This principle suggests that strong cultures can outperform their peer sets by a factor of three.
What is the McKinsey insight on the value of strong cultures?
According to McKinsey, companies with strong cultures outperform peers by this performance factor.
What is a factor of three?