Chat
The tool you use to check who is on/off and what leads you need to reply to
What is Chat helper?
The person who wrote the script
What is Isabel (with the help from team feedback and call listening!)
The setter who holds the record for most amount of showed appointments in a day
What is Yomi?
Next steps after identifying an OTH vet who has been denied
Send them OTH template and tell them they need to upgrade
The contact status that should be marked when a new lead comes in
What is Pre-Qual?
The steps you take when someone is marked as OFF on the chat helper and they get a response
The first thing you must say to a veteran to be in compliance
What is "Hi this is ___ with Vecomm on a record sales line. Is this __?"
The setter who has been here the longest
Next steps after hearing from a vet "Well, I'm dead broke, I don't have a job and I am homeless and don't have $1 to my name"
What is Do not book, send them the homeless template and wish them the best
What is 30 minutes total?
The steps you take if someone got off work for the day, work tomorrow but their vet wants to talk right now
What is Book the appointment
These 2 statements will take you out of compliance
"You can def get 100%" and "We have a 99% success rate"
Our President's Club Winners
What is Alan and Elvera?
The three things a veteran must understand before your call ends
What is the purpose of the call, why we are calling and what Vetcomm can provide?
To get sales credit, you must change this field to your name
What is Pre-Qual Rep DD?
The steps you take if someone got off work, works tomorrow and their vet responds to their message but it is not urgent
What is make a task and mark as read?
The part of your script that builds value and gets them excited
What is Sales pitch? (your next step is a 20-25 minute call..)
Jennifer, Isabel, Yslorne, and Gavin's zodiac sign
What is Capricorn?
The two consequences of booking unqualified appointments
Wasted sales time and lower show rates
The next step after accidentally booking an appointment at the wrong time
What is ddit the appointment to the correct time?
The responsibilities of the BU chat person
What is handle all HLs and assist the person on chat
Next step after a vet says he is Homeless but fully employed
What is go over pricing?
Elvera's Middle Name
What is Viktoriya?
Next steps after vet says, "I'm OTH, Haven't filed, I am retired and have a valid address."
What is go over up front pricing and ask if they want to book
The next steps after identifying a bad lead
What is correctly change the contact status and DND the lead?