Password Power🗝️
The number one thing a customer must know before going to Setup.
What is Apple Account Password?
Method of trade-in often associated with online orders that we do not process in store.
Mail-in trade in
The activation method used as a last resort on the customer's device during setup.
eSIM Transfer
The two most common types of iOS data transfers.
What is iCloud Restore and Phone-to-Phone Transfer?
The four need-to-know items that should be a part of every handoff.
What is method of data transfer, trade-in status, activation status, and verification of Apple Account password?
The fastest way to verify a customer knows their Apple Account password.
What is Turn Off Find My?
If a customer has purchased their new iPhone with this payment method and selected to mail-in their trade-in, we should not attempt to process this trade-in in store.
Customers with one of these can be sat at the Setup table, as long as we have set clear expectations around what their activation journey may look like.
What is unsupported carriers?
A data transfer of approximately 60GB should be quoted as taking:
This should be placed on the back of the customer's device, poking out a bit so the person running the Setup table can see it.
What is trade-in/recycle label?
This tool can help us initiate data transfers if the Apple Account password is unknown.
What is Quick Start?
When a customer does a carrier financing promotion in store, they have this many days to bring their trade-in back.
What is trick question?
In addition to software requirements, this is required in order for eSIM Transfer to pop up.
What is device passcode?
A data transfer with this hero product should never be handed off to Setup.
What is Mac?
If the device being set up is an Apple Watch, this should be mentioned as a part of the handoff as it is required for device set up.
What is iOS?
Customers that do not know their Apple Account password should never be brought to the Setup table unless their device is already on this screen.
What is restore/transfer screen?
Customers that come in for a post-purchase trade-in can be sent to APU/Setup ONLY if their device has been ______.
What is erased?
The activation type we can use to support non-authorized users with Apple financing on specific iPhone models and with specific carriers.
What is On-Device Authentication?
This data transfer method doesn't require Wi-Fi or ethernet.
What is phone-to-phone?
If the method of data transfer is device-to-device, this information should also be included in the handoff.
What is amount of data?
Customers with Stolen Device Protection enabled can change their Apple Account password without waiting for the hour delay in these two ways.
What is at a familiar location?
What is on a Mac or iPad?
These carriers are currently accepting no-value trade-ins towards their trade-in promotions.
What is Verizon and T-Mobile?
These two carriers support On-Device Authentication.
What is AT&T and T-Mobile?
Devices attempting a device-to-device transfer will get stuck loading if the first one of this is simultaneously being done in the background.
What is iCloud backup?
A customer should never be sent directly to Setup from this location.
What is On Point?