Password Power🗝️
The number one thing a customer must know before going to Setup.
What is Apple Account Password?
Method of trade-in often associated with online orders that we do not process in store.
Mail-in trade in
The activation method used as a last resort on the customer's device during setup.
eSIM Transfer
What is iCloud Restore and Phone-to-Phone Transfer?
The four need-to-know items that should be a part of every handoff
What is method of data transfer, trade-in status, activation status, and verification of Apple Account password?
If a customer has purchased their new iPhone with this payment method and selected to mail-in their trade-in, we should not attempt to process this trade-in in store.
A data transfer of approximately 60GB should be quoted as taking:
The fastest way to verify a customer knows their Apple Account password.
What is Turn Off Find My?
When a customer does a carrier financing promotion in store, they have this many days to bring their trade-in back.
What is trick question?
A data transfer with this hero product should never be handed off to Setup.
What is Mac?
This data transfer method doesn't require Wi-Fi or ethernet
What is phone-to-phone?
The activation type we can use to support non-authorized users with AT&T or T-Mobile with Apple financing on specific iPhone models.
What is On-Device Authentication?
This tool helps speed up iCloud restores and software updates, but does nothing to help with phone-to-phone transfers.
What is ethernet?