Rackdowns
Networking
Power shelf
Non-Rack
Response
100
When working Rack downs what is the first thing you must do after acknowledging the ticket and putting it in "work in progress"
Create a New WorkFlow
100
When working a Skynet V2 Event: device:down In most cases what do you do after a successful power drain WF?
Resolve the ticket
100
What causes a power shelf ticket to cut?
addition points for all correct answers
BBU power below 30%
PSU Powered off
PSC connection not working
Power shelf Fried
100
What do you do after a camera has been successfully power drained?
contact security for verification on fix
100
When should you lower a sev 2?
When day timing it, When ordering parts/waiting for parts.
200
Name at least 3 important items you will need to take with you on a rack down
1. rack down marker
2. Drill
3. Scanner
4. PPE
5. Tool cart
200
What can cause a juniper switch to Create A Skynet V2 Event: device:down Sev 2 other than the device itself being defective?
Both inverters Power off or turn Amber
200
What happens when you're unable to console into a power shelf ticket?
PSC failure
200
How long does it take for media to turn red.
3 hours
200
When bypassing screening with a laptop what information do you have to put into the ticket?
Laptop Serial number, Asset, Model
300
How long are you rackdown compliant for?
Average 90 days
300
What tool do we use to determine if the PSU has failed on a network device?
TopGun
300
What do you after you replace the PSC?
note the BMC in the correspondence and flash the PSC
300
You are tasked to do a storm rack audit, how do you successfully check and do the audit?
Power drain the switch and verify they show up in Switch builder
300
What causes a sev 2 ticket(s) to page out?
leaving the ticket in WIP/Assigned for a long period of time
not checking into the ticket
400
What are the 4 different types of rackdown issues
PSU failure/rPDU Trip
TOR Replacement
TOR Emergency Replacement
TOR Manual Reload
400
ES in the network naming convention refers to which fabric?
EC2
400
Scenario: you arrive at a rack with all inverters powered blinking amber you try to re-seat then but still blinking amber, what should you check before you escalate the ticket
tripped power button in the back
400
What are the 2 ways to fix a Camera Sev 2
Power drain the NVR or Physical camera
400
What is the SLA Time for A rack down?
per policy Rackdown SLA is 45 minutes and is made up of the 4
Engage (5 minutes)
Arrive (15 minutes)
Investigate (10 minutes)
Mitigate (15 minutes)
500
When Replacing a TOR/Switch what do you do if it does not show up in switch builder
Wipe the device/escalate
500
step by step explain how to connect to a switch with a console cable.
Plug console cable into switch through console port
use device manager to check COM port
Open Putty
Select Serial and change serial Line to COM Port connection
open putty
500
How can you determine if a ATS has failed if all powershelf diags (PSU, BBU, etc) report back as healthy?
You can run IPMICAS from the substrate to help determine what ATS is failing.
bash <(curl -sL kingfisher/v2/DCO/dco/ipmicas) HARDWARE ID sel elist
500
What is the tool called that we use to console into Glacier/igloo tickets?
Icepick
500
With the new loom rules that recently dropped in march which building turned into the new lighthouses.
PDX90
PDX4/PDX52
PDX178