I need to speak to
your Manager
your Manager
I'm trying to withdraw $700 out of your ATM, can you tell me why my debit card doesn't work?
Your daily ATM limit is $605
When was Northrim Founded?
December 4th, 1990
I need to pay my roommate rent. They don't bank here, but is there an easy way I can transfer the money online?
Yes, via people pay
A customers check deposited for an incorrect amount. Who should I contact?
Enter a research SRM
Customers should not wait in line longer than five minutes.
Where's my $5 guarantee?
I keep getting charged a $5 service charge every month. Can you please tell me what this is?
Its an inactive service charge due to your balance being less than $100 and no activity for 365 days
I work late and i cant make it into the branch to make my deposits. Is there anyway I can make those deposits?
Yes
Night drop or Mobile Deposit or Deposit at the ATM
I want my stimulus funds cashed out of this card that I received.
What is a Cash Advance?
What is a product that a bank sells to keep things fresh?
InvestMints 😂
Name two community volunteering opportunities for employees that are available through Northrim.
School Business Partnership @ Fairview
Paint the town
McKinnell House
Junior Achievement
I'm trying to sign into my online banking and its showing me different phone numbers. I think I've been hacked!
*Do you happen to know your user ID?
*User IDs are case sensitive
On APY are you paying interest or earning interest?
Earning Interest
A service that allows a user to scan checks, and transmit the scanned images and or ACH data to a bank for posting and clearing.
What is Remote Deposit Capture?
Your customer just got their PFD and would like to make a principal payment to their mortgage. How would you process their payment?
Loans, special payment, principal payment in the dropdown
What form would you fill out to nominate a co-worker for superior customer service?
The Kudos form on the HR page of NBI!
Customer recently changed their name. What documents should you collect?
New signature card, Documents from court or marriage license and ID
I need to send money to Canada. What do you need from me?
The routing number, BIC Swift, or ban
Im a non-customer and i have a stimulus check. Can I cash that here?
Unfortunately no
Sasha Fierce won $50K while in Vegas and wants to deposit it into his checking account. You notice he only has a simple checking account. Identify referral opportunities Northrim might have for Sasha Fierce
CD
Savings
NIS
Presidents Club account
What is Northrim's Mission statement?
Mission
To be Alaska’s most trusted financial institution.
List two ways someone can earn AK Airline Miles at Northrim?
refer a friend or family
open a Loyalty Club account when you receive MTG onboarding invitation*
open your first deposit account at Northrim
Northrim Bank launched A blog to provide news, analysis, and commentary on Alaska’s economy.
Name the Blog.
Alaskanomics
"I sold my snow tires to a man in California. He sent me this $1200 check, can I please open a new account? and how soon can i use this money?"
*Were you expecting this check?
*Did it come in the mail or by FedEx?
*Do you have the letter that came with it now?
*Was this from an internet transaction?
🍌
😂 What's Ian's favorite snack?
What is Northrim's Vision statement?
Vision
To be Alaska’s premier bank and employer of choice.