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Automation
User Management
Reports & Dashboards
Data Management
Security & Data Access
100
Create a workflow rule to send an email alert to the account owner of the change in status.
How should an account owners be notified of status changes on accounts they own?
100
Examples of what this role can do are: Manage users within specified roles Log in as a user who has granted login access Manage specified custom objects
What tasks can a delegated administrator perform?
100
2 examples of this are: Share folders with public groups Share folders with roles
How can a system administrator grant user access to dashboards or reports?
100
The values that appear in the dependent field are tied to this.
What does the controlling field determine when the field dependencies are being created?
100
Sharing Rules are used to do this.
What is allow a group of users to view account records that the do NOT own?
200
An example of this that is not possible is: Deleting the Field
What is Workflow Field Updates?
200
Select the Marketing User checkbox on the user record.
How can an administrator grant the ability to create a new campaign to a user?
200
The following are examples of this: Dashboard components Pending approvals list Messages and alerts
Which component can be included in a custom home page layout?
200
The 2 things this can do for a product are: Revenue Quantity
What is scedule type?
200
The user must have read permission for the object in the approval process.
What is required to make a user an approver in the approval process?
300
Specify a default lead owner.
How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria?
300
These are a way of accomplishing this: Login hours Login IP ranges
Which feature restricts a user's ability to log into Salesforce?
300
The data displayed varies based on the user viewing the dashboard.
What will occur when a system administrator creates a dynamic dashboard?
300
Examples of this are: Email-to-Case Connect for Outlook
What are two sources from which Cases can be created?
300
**Double** Assign the custom feedback page layout to the appropriate user profiles.
How can the administrator ensure that users have access to a custom object?
400
Validation Rules, Assignment Rules, Workflow Rules, Escalation Rules.
What is the correct order of rule processing?
400
**Double** View the login history.
What is the first step the Salesforce administrator would take to troubleshoot login problems?
400
Opportunities owned by the user running the report and users below them in the role hierarchy.
Which records will an opportunity pipeline report return if OWD for Opportunities is set to Private?
400
The only way to accomplish this is by using the Data export service.
What is back up data including attachments weekly?
400
These are required to do this: "Create" and "Edit" access for leads, accounts, contacts, and opportunities "Convert Leads" profile permission
Which permissions are required to convert a lead?
500
The automated case user specified in the support settings.
Which user is listed in the case history related list for case changes made for assignment and escalation rules?
500
The following actions should be performed: Reset the users Password Unlock the users account
What are the first two steps an Administrator should take when a user is locked out due to incorrect password?
500
The following can display this: Grand Totals Summarized totals Summary formula
Which data can be highlighted in a report using conditional highlighting?
500
Examples of when this might be used are: When multiple page layouts are required When different pick list values are required
When would a system administrator consider introducing a new record type?
500
Opportunities can not be imported using this.
What is the Salesforce.com Import Wizard?