Overview
False:
For DE/ES/FR and emerging OUs: How long does the Seller have to meet trial period requirements?
12 weeks
True
For DE/FR/ES and Emerging OUs, they will need to manually create a new template in order to set longer transit times
DE/FR/ES and Emerging OUs must offer free returns for certain conditions, what are they?
DE/FR/ES: Items must weigh 22.6Kgs or less
NL/PL/SE/BE: For Categories: Sport, Apparel, Shoes, Jewelry, and Watches.
The item returned damaged by the customer.
The returned item is materially different or has missing parts.
Item Not Received but Tracking shows delivered.
Item Not Returned.
Late Delivery.The return shipping label was refunded even though the buyer was responsible for paying for return shipping
Name 3 Benefits of using SFP?
- More Customers (have access to Prime Customers)
- More Shipping option methods/advantages (Premium, Next Day, Same Day)
- Trust (Customers trust Prime orders)
-Prime Badge
For UK/IT: What are the trial period performance requirements?
25 Shipments with 99% On time Shipping Rate
Buy Shipping for ALL Orders
≤0.5% Cancellation Rate
The Shipping templates for DE/FR/ES and emerging OUs have which 2 shipping method options?
Standard
Premium (can be 1-6 days or longer)
If Seller does not offer a domestic return address, what should they do?
Offer Returnless Refund
Cover all costs of Return by providing their own prepaid label
What is not an acceptable reimbursement use case. Name 3
Seller refunded
FBA Orders
Orders with A-Z or Chargeback claims
Shipping labels
Items lost or damaged in Transit > carrier issue
Name the 3 steps in the enrollment process for SFP?
1. Registration
2. Trial Period
3. Graduation
1. 25 Shipments per product tier must meet all criteria.
2. Offer available Nationwide
3. Free Returns (exceptions)
4. Meet Minimum Delivery Promise targets per tier
5. On Time Shipping of at least 90%
6. Valid Tracking Rate of at least 99%
7. ≤0.5% Cancellation Rate
What can Seller edit on their templates?
Regions
Transit times
Shipping Costs
The use of Amazon Prepaid Return Label APRL is mandatory for OUs in which it is available for use of SFP. True or False
True
DE/FR/ES/UK must be enrolled in APRL
NL/PL/BE/SE: must upload their own prepaid label
IT: will have a label auto upload but its not APRL.
How can Sellers request reimbursement?
UK/DE/FR/IT/ES: SAFE-T Claim
Emerging OUs: Open a Case
For DE/FR/ES and emerging OUs, Sellers have to enrol into Product Tiers depending on the Dimensions and Price of their products. What are the 4 Product Tiers?
Extra Large
Oversize
Low Price
Standard Size
If Seller fails the Trial Period, what can they do?
They must re-enrol and go through Trial Period again
For DE/FR/ES and emerging OUs, seller has to offer what percentage of nationwide/domestic region coverage?
97%
What are the 3 metrics UK/IT MPs must maintain to continue to be enrolled in SFP?
Cancellation Rate (Equal or less than 0.5%)
Buy Shipping (At least 98%)
Which eligibility criteria is shared between all OUs for SFP?
-Professional Account
- Successfully complete Trial Period
The Prime Badge does not show during Trial Period. True or False
True
For UK/IT, Seller has 3 Shipping methods on their templates, which are?
Standard
One Day
Two Day
UK/IT: 50%
DE/FR/ES & Emerging: 100%What are the performance requirements for DE/FR/ES and emerging MPs must maintain?
Must maintain performance metrics at product tier level:
Valid Tracking Rate (At least 99%)
Cancellation Rate (At least or equal to 0.5%)
On Time Shipping rate (at least 90%)
Delivery Promise targets
Must also ensure all prime orders offer:
Free Shipping
Free Returns
If fail to meet free returns and shipping = entire SFP is suspended