ezyVet
This icon with this color insinuates a doctor has reviewed results.
Green arrow
What cautionary statements to go on all prescriptions that leave SFPC?
"Keep out of reach of children"
When should a patient be moved to the grooming whiteboard?
After all services are completed, the owner notified, and the invoice complete.
A staff member owns up to forgetting to record a pet's feeding time and works with the team to ensure accurate record-keeping going forward. What value does this represent?
Accountability
What is signalment?
A detailed description of an animal that helps identify it, diagnose it, and determine its predilections for certain traits and conditions.
Age - Breed - Gender - Reproductive Status - Color - Species.
All diagnostic results awaiting review are located in which dashboard tab?
Diagnostics.
What are the two sections within the pet’s record a written script is required to be?
Attachments & Medication Tab
What cannot be invoiced through Smart Flow?
Oral / TGH Medications
Scenario: Two receptionists are out for a shift. Management is away training. You decide to help the only CSR with her workload by answering phones. What value does this show?
Adaptability.
What two things are to be completed immediately after intaking an inpatient pet? (Surgery, Drop Off, Groom Medical, Etc.)
Picture & Health Status
The most amount of time allowed to not have a diagnostic result entered. *BONUS*
48 hours.
Scenario: 6m old, MN, great Pyrenees puppy was seen 2 months ago for diarrhea. Dr. Buffington previously scripted Metronidazole. After performing a new fecal direct he has instructed to fill another 2 week supply.
What color screen would you fill the medication?
Green
What needs to be changed if a different doctor is examining the pet after already being sent to Smart Flow?
Doctor Name / Case Owner
Scenario: A client arrives at the clinic visibly upset about a misunderstanding with their pet's treatment plan. Instead of venting frustrations with colleagues, a staff member listens attentively, empathizes with the client's concerns, and calmly addresses the issue.
Respect
Scenario: The team member assigned to help you with outpatient rooms got taken into a priority/urgent exam. The annual scheduled after your medical concern has been waiting for 12 minutes. What do you do?
OR
Ask the treatment tech to start the room if available.
Scenario: EzyVet & Idexx didn't communicate properly & you find CBC results in the unallocated section of the Work List. What do you do?
Edit Info to attached to patient record, clinical record, Doctor, and Diagnostic.
Fluffy has not been seen by a doctor in 14 months. The owner wants to only update the DHPP, no exam. Is this allowed? Why or why not?
No - The doctor/patient relationship must be established within a 12m period for an injectable.
Patient is returning tomorrow for hospitalization & you are not working. What needs to be completed prior to leaving?
Add 24 hours & ensure treatment/flow sheet reflects the plan for medications and/or diagnostics.
Scenario: You find something not working & take it upon yourself to learn about a new solution before bringing it up to leadership.
Ambition
This is the only pet where it is ok to inject before the doctor goes in the room.
Vaccine Reactor
Scenario: Fluffy is now a 10 year old feline. She has elevated kidney values & Dr. B wants to recheck the kidneys w/ a UA in 3 months. What do you do?
1. Update SOC by adding "Test Kidney Values" so that the owner receives an email one week prior to due date.
2. Set up a text message reminding the owner to schedule.
What is required to be on the label of dispensed drugs? (There are 11 per the AVMA.)
1. Clinic Information
2. Name of Client
3. Animal ID
4. Date of Dispensing
5. Name of Drug w/ Quantity
6. Drug Strength
7. Dosage / Duration
8. Route of Admin
9. Number of Refills
10. Cautionary Statements
11. Expiration Date
What is the difference between deleting vs. discharging?
Deleting does not send a copy of the Smart Flow Tx sheet to the pet's attachments. Removing the ability to track the pet's visit & disallowing continuity of care.
Appropriate only for outpatients.
Scenario: You are assigned to doctor 1 & see that doctor 2's team is running behind. You do not have a an appointment & offer to start their next one that has been waiting for 12 minutes. What is this?
Teamwork
Scenario: Patient presents for VD. Doc requests BW & Rads. What is the proper order of operations for the diagnostics?