SFS Acronyms
What is Valid Tracking Rate?
This is what Jeff Bezos used as his first desk
What is a Door?
This human facial expression is featured is Amazon's logo.
What is a smile?
Leaders are continually raising the bar and drive their teams to deliver high quality products, services, and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.
What is Insists on the Highest Standards?
BOPIS
What is Buy Online Pickup In Store?
The home location that Jeff Bezos operated/created Amazon
What is His home garage?
This is the practice of selling another vendor's products without keeping inventory.
What is dropshipping?
Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.
What is Think Big?
SSA
What is Ship Settings Automation?
This AMZ subscription allows 2-day delivery on most products (in most cases).
What is Prime?
Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team's body odor smells of perfume. They benchmark themselves and their teams against the best.
What is Earns Trust?
MENA
What is Middle East and North Africa?
The name of Amazon's mascot.
Who is Peccy?
This three-letter acronym represents sellers' system of fulfillment.
What is MFN?
Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.
What is Customer Obsession?
DEA
Delivery Estimate Accuracy
Annually, you can expect this personalized letter from Jeff Bezos
What is Letter to Shareholders?
This is the name of AMZ's portal where merchants login.
What is Seller Central?
Amazon leaders think long term and don't sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “that's not my job.”
What is Ownership?