SHACK SHACK
How did Shake Shack Start?
As a Hot Dog Cart in Madison Square Park.
What Are Shake Shacks Service Priorities?
Safety
Cleanliness Quality
Speed
What is the meaning of F.A.B.?
Faced Items
Accurate
Balanced
Hot Side is Made up of What 3 Areas?
Bun
Grill
Fry
Cold Side is Made Up of What 2 Areas?
Beverage
Custard
Shake Shack Was Born in Which Year?
2004
What Are The 4 C's?
CALL OVER
CONNECT
CREATE CRAVES
COURTEOUSLY CLOSE
What is Shake Shacks Speed of Service Goal?
7 Minutes
How Frequently Do we Complete a Patty Temp?
Once Every Hour
What Soda Products Do We Serve at Shake Shack?
Coca-Cola Products
What is Shake Shacks Uniform Standard?
Shake Shack Shirt
Black Jeans or Pants
Shake Shack Head Gear
Slip Resistant Shoes
What Does ABCD Stand For?
Always
Be
Connecting
Dots
What is A Good Indication That An Order Will Require A Large Tray?
Three or More of Any Like Item.
How Many Patties is A Wave?
8 Patties
What Flavors of Custard Does Shake Shack Offer?
Vanilla Custard
Chocolate Custard
"Shacksperience" is The Term We Use For What?
GROWTH!
What Are The 5 A's?
Awareness
Acknowledgement
Apology
Action
Additional Generosity
What Are Our Ticket Colors?
Gray
Yellow
Red
When Do We Use Our Meat-Mitts?
ONLY When Handling Raw Meat.
True or False.
Guests May Create Their Own Shakes By Mixing and Matching Flavors.
TRUE
What is our Shack Pact?
Lead with Enlightened Hospitality
Do the right thing and hold ourselves accountable
Uplift and care for each other
Are optimistic and embrace ongoing learning
Stand For Something Good
Finish This Famous Quote. "People Will Forget What You Said; People Will Forget What You Did; But People ....
"Will Never Forget How You Made Them Feel."
What is A Best Practice For Accuracy?
Shack Set-Up.
Keeping everything in reach - Sauces, Utensils, Straws, Napkins, etc.)
What Items Are Cooked on Our Grill?
Patties
Hot Dogs
Veggie Patties
Bacon
Grilled Cheese
How is Custard Different From Custard?
Custard is Fresh and Contains Less Air. Custard is Also Creamier Because It Contains Egg Yolk.