Meetings/New Protocol
Where can you find weekly VCC meetings?
- You go to teams and hit CT Training and Resources then hit noon meetings on top then click on todays date and register
What is Quarantine?
A period, or place of isolation in which people that have arrived from elsewhere or been exposed to infectious or contagious disease are placed.
What does PUI stand for?
What is Person under investigation.
Your contact gave you an invalid number- haha- what is your next step?
What is CT Assist
You tried CT assist but found no results for this PCG. What do you do?
What is place a Lexis Nexis Search Request in
If the QT date is after 12/26/20, change the QT end date to reflect how many days?
What is 10 days. Resend QT notice.
What is the incubation period to develop symptoms for COVID?
What is 14 days
Contact states that she has fever, chills and cough within the last three days, what should you do?
Convert to PUI
What is the phone number for an interpreter?
What is 1 844-313-1563.
Your contact asks you about needing housing and other questions you find difficult to answer. Who on our team can you go to for help?
Nikita Alexander- CSS
Does the SMS system stop messaging contact after the 10 days of Quarantine?
No, tell contact to keep monitoring their symptoms to 14 days.
Your contact has a ton of questions about what she can or can not do during quarantine. What number can you refer her to for answers?
What is NYS hotline 8883643065.
Contact says they have NO symptoms but tested positive for COVID 2 days ago. What should you do after this interview?
What is convert to PUI
File is outdated: what is the initial and final disposition?
What is
Initial : No Attempt Made
Final : Follow Up Complete
You type your contacts name in search all and find duplicates, what should you do?
Notify your supervisor with County, CID # and QT dates for both.
The file for your contact ends 01/06/21. Today is 1/05/21, it has been more that 10 days of Quarantine, Do you call this contact or do you change the end date to reflect 10 days and close file?
What is -call this contact as symptoms or a positive test does not take them out of quarantine. This person maybe a PUI so complete the interview.
Your contact accidentally opted out of text messages, what can they do to restart SMS?
What is Opt Into Text Messges by texting START to 50292 to restart SMS
What must be in the notes for a PUI?
MUST HAVE CORRECT SPELLING OF NAME, DOB, ADDRESS, Symptoms (current and when they started), where they got tested
Contact has no email and lives in Suffolk, what email do you place in the file?
what is orders@suffolkcountyny.gov
Contact Refuses to participate, what can you say when you call back?
"I’m conducting a follow up call as I heard you refused to participate . Are there any questions I can clarify for you to allow us to set you up for daily follow up ?"
Your contact says he tested positive for COVID yesterday but needs food. What do you do?
What is place notes in CSS and DO NOT CONVERT TO PUI.
Your contact would like to know where they can get a drive thru COVID test done?
Refer them to Jones Beach- make an appt is 1-888-364-3065
Contact says the dates are all wrong or I wasn't around this person and I want to dispute this QT notice. What number can you refer your contact to?
Suffolk county dispute number is 1-631-787-2200. Nassau there is none- refer them to Hotline 1-888-364-3065