Give me an answer
Customer has a high interest rate on a midterm VRM mortgage but wants a lower interest rate. What is an immediate opportunity to look for?
Check to see if mortgage is a VRM and provide customer with Fixed closed options that may be beneficial.
Who wrote the play "The midnight Summers Dream"
William Shakespeare
What department did Vanessa work in before PL&A?
Credit Protection
What is the largest country in the world?
Russia
Customer calls in and is upset that they did not receive a call back as promised. How can we handle the call
Apologize and empathize with the client's frustration and take ownership of the call.
Who Killed Alexander Hamilton in the famous play "Hamilton"
Aaron Burr
Zoey has the same birthday as her mother. TRUE or FALSE
FALSE
What is the largest water body on earth?
Pacific ocean
Customer wants to know what TD mortgage prime rate was on Marcg 15th, 2020. What was the rate?
3.10%
Who is the best selling female artist of all time?
Madonna
Jessie is awesome at woodwork. TRUE or FALSE
TRUE
How long does it take for sunlight to reach the earth?
Approximately 8 minutes.
A client with several OFI credit cards and loans got declined for a $50,000 ULOC and is upset because he has a mortgage and investments with TD. How can we turn this call into a great call?
Empathize with the clients frustration and understand the need for the ULOC app as well as give reasons the application was not approved and recommend a way forward.
Who is the most decorated Olympian of all time?
Michael Phelps
Jeff worked in credit card? TRUE or FALSE
FALSE
How many years did the oldest person on earth live for?
122 years