Navigation & Access
Voice Agent automatically logs out after this many minutes of inactivity.
What is 15 minutes?
We do this to avoid needing to select the cro
What is find hotel and click on rooms?
This feature allows agents to create identical bookings for additional rooms.
What is Copy Reservation?
Doing this for credit cards is a no no.
What is read back card info?
We go hear to find group rates
What is find rate or code?
All agents must use this browser to access Voice Agent.
What is Chrome?
This one peice of information can give us more than we may find in our system.
What is the hotel website?
Guests often don't know the information, when asked for, when booking this type of booking.
What is a group booking?
Typically save 20% on this rate.
What are prepaid or advanced purchase reservations?
This applies to only three hotels.
What is Mosaic Rewards?
We abbriviate voice agent thus.
What ia VAS
This is where we can find the resort fee inclusions.
What is the policies section?
Each copied room counts separately toward this performance metric.
What is conversion rate?
Guests generally pay for thier stay at this time.
What is upon arrival or at checkin-in
This page shows adddons like flowers or champagne by clicking on this button.
What is Extras page?
Thiss where you will need to seach for parking, family, pet, and deposit policies
What is Details Tab?
This is when we would offer to book additional services.
What is Anticipatory Service?
The limit for multi-room bookings is typically this many rooms.
What is 9?
Cancellation policies typically require notice of this many hours.
What is 24, 48, or 72 hours?
We must do this step twice to complete the process.
What is enrolling a guest in Mosaic Rewards?
We can find out if the hotel has a resort fee by going to this tab.
What is the Availability tab?
We can go here to get more information about the room.
What is the rooms tab
This must be done after gathering all guest info.
What is a full recap?
Standard cancellation fees usually equal this.
What is one night plus tax?
We click on this botton to find a reservation.
What is Find Reservation?