Navigation & Access
Windsurfer automatically logs out after this many minutes of inactivity.
What is 15 minutes?
This is our most popular hotel chain in Windsurfer.
What is Mellenium?
This feature allows agents to create identical bookings for additional rooms.
What is Copy Reservation?
These bookings are cheaper but can’t be canceled or changed.
What are prepaid reservations?
Only this chain uses Windsurfer’s waitlist feature.
What are Valencia Hotels?
All agents must use this browser to access Windsurfer.
What is Chrome?
This one peice of information can give us more than we may find in our system.
What is the hotel website?
Guests often don't know the information, when asked for, when booking this type of booking.
What is a group booking?
Cancellation policies typically require notice of this many hours.
What is 24, 48, or 72 hours?
Waitlist priority is determined by this.
What is member vs. non-member status?
We use this to find out where the hotel is in Windsurfer
What is the Cheat Sheet?
This info can be found on either the General Policies page or the Call Center page and must be given after the rooms offers.
What is resort fees?
Each copied room counts separately toward this performance metric.
What is conversion rate?
Standard cancellation fees usually equal this.
What is one night plus tax?
Guests can upgrade stays with extras like flowers or champagne by clicking on this button.
What is the Add On button?
This screen displays check-in times, amenities, policies, and room details.
What is Property Details?
Agents can only book restaurant reservations at this location.
What is Skyline Lodge?
The limit for multi-room bookings is typically this many rooms.
What is 9?
Guests on generally pay for thier stay at this time.
What is upon arrival or at checkin-in
We can use this feature to let guests finish online bookings by phone.
What is call to continue?
When we can't find policy info on the General Policies page, we can find it here instead.
What is the Call Center page?
Filtering by rate code speeds searching but hides these.
What are Room Photos, Inventory, and Miscellaneous tabs
This must be done after gathering all guest info.
What is a full recap?
To maintain PCI compliance, we should never do this for credit cards.
What is read back card info?
We click on this botton to find a reservation.
What is Existing Reservation?