SCRIPTS
SURPRISE
FUN TOPICS
Call Center
PROGRESSIVE
Can you Guess
100
This script is known for as being a commercial that many have seen. It often features a saying as I've fallen and I can't get up
Life Alert
100
In which American state was the first McDonalds opened?
California
100
The main Disney character
Who is Micky mouse
100
What is the deadline for completing the OIG/SAM Release form?
March 13, 2026
100
What are 2 things you must have to submit a missing invoice on your support case?
Include the Following Information:
- Date(s) of missing invoice(s)
- Date(s) and time(s) you took calls
- Call session ID(s)
- Supporting documentation (if available)
- Screenshots of Openforce showing the missing invoices.
100
This product comes in a variety of colors for example Cream & Emerald Green
Gotham Steel
200
This Script is used as a Role Play. It is to help the caller to be a equipped for taking insurance calls.
Progressive Scripts
200
Who has the Slogan: “Just do it.”
Nike
200
Names 3 ingredients you need to make a cake
Flour, sugar, eggs, butter, milk, baking powder, salt
200
Why would an agent complete the survey for meeting times? And when is it due?
Because it can help the agent put the best date for them and its due on Friday - March 13
200
If the Progressive agent is missing questions and say they will call back what should you disposition this as?
Role Play Complete
200
This Product comes in a several flavors. The customer are excited about this product for better health. It is one of our newest products.
Nopalea or MyoHealth
300
This script is popular with customers, as it helps them create a meal that reminds them of their favorite Italian dishes. The process is simple and enjoyable, making it a great experience for food lovers.
Piezano
300
What Company has the Motto - Save money. Live better."
Walmart
300
How many tablespoons in one stick of butter?
8
300
Assisting Callers Who Have Already Placed an Order - what should we advise the customers
If a customer has already placed an order and has a customer service issue, please provide the customer service number as quickly as possible. Shared Services clients do not want agents attempting to solve customer service related issues.
300
If the Trainee ask a question that is not on your script what should you advise?
"I do not have that information.”
300
This product is going to be very handy at this time of the year. It is a red and hand held. It is 21,000 rpms.
Bullseye blower
400
This script is one that we recommend its only 10 minutes long. It assist customers to get safely to their destination.
Safe Ride
400
Who was crowned "King of Pop"
Michael Jackson.
400
It‘s outside green and inside it is red...and has black seeds.
WATERMELON
400
What are 2 steps for a stuck call per slack bot and/or knowledge article
- Go to the call center home page first, use F5 to refresh the homepage to get on a different server. (Server location is shown in the bottom right corner of the Liveops homepage.)
- After refreshing the homepage, refresh the phone panel. This may need to be done more than once.
- Shutting down the PC and rebooting the modem may help to interrupt the internet signal and release the call.
- Your business can submit a ticket to the Liveops Support Center for a fee reversal.
400
As a Progressive agent, it is NOT your responsibility to _____ or _____ the Trainee. Progressive will take care of any misses or issues with the calls.
train or correct the
400
This product can come in digital also. Many customers love the idea of receiving these. The invoices for this item is currently having to be manually uploaded before payouts.
Magazine rewards plus
500
This script we are receiving lots of overflow calls for this script. We advise the customers on this call/script that if they are trying to reach customer service they have reached us. We recommend they call back at another time.
MDINR
500
What does "www" stand for in a website's URL?
World Wide Web
500
What does NFL stand for?
National Football League
500
Name 3 situations where you may not offer upsells or Affinities:
The caller has threatened to "hang up" or "cancel" if you read more offers.
• You have a relay call.
• Someone is interpreting the call to the actual cardholder.
• Caller has voluntarily stated they are under the age of 18.
500
Always remain ________ and _____ with the Trainee. Do not become aggressive or agitated. NEVER disconnect a Progressive Trainee on purpose. The call ends once the roleplay ends.
calm and courteous
500
This product can often be available in 12 payments of $41.66 a month. It helps keep the air clean. Some customers will want to use Affirm for it.
Oxy Pure Zero Air Purifier