Team Ownership
You get a ticket about issues in a Dermatology clinic - which team would own this ticket?
Outpatient Specialties
How do OB providers request for antenatal testing?
Antenatal Testing order
User says they don't have the right toolbar options in their Epic toolbar - what record controls this setting?
Role record
You need to check the WER to validate workspace settings - where do you go to find the WER a user is hitting?
Session information report
A nurse cannot change the encounter provider to herself from the multi-provider schedule.
- Check the nurse’s Shared/Hyperspace security profile has Security Point 82 – Change Provider on Schedule.
- check the nurse's SER to validate we have a department listed in I SER 40
What team should you work with on issues related to Case Management?
Healthy Planet
What are Occ Med providers using to document their CA-state forms?
SmartTexts
User is unable to log into the system - what record should you check first to validate login attempts and potential login blocks?
EMP
Session information report
A provider never received a results message for his patient’s lipid panel, but the result appears in Chart Review.
Find the Order ID using Chart Review and access this order through Record Viewer to see who received the result. Depending on what you find, the Results Routing Scheme may need to be updated.
You get a ticket about PT security - who should you hand the ticket off to?
Continuing Care
How is Gyn Onc documenting their med administration?
Third party system - this is being transcribed into their note in Epic
For e-prescribing issues, what record should you check to ensure the provider has the appropriate settings?
SER
What's the best way to see the In Basket messages a user is getting to help investigate a particular issue?
Attach their In Basket to yours in SUP
Paddy Jones, a nurse, says her name is misspelled in the system.
Work together with the SER and/or Users and Security team as needed to ensure all spelling errors are appropriately addressed in her SER
Who would own a charging issue?
eConsult orders
If you're investigating a routing issue with an In Basket message, what INI would you look at in record viewer?
EOW
You need to see exactly what a user is seeing - how do you do this?
LDAP override in as them in SUP
A collection task is not available for the POCT urinalysis ordered by the physician. How would you troubleshoot?
- Check the order report to validate the order was placed as "normal" and "clinic collect"
- Track the order in OTx to make sure the proper multistep collection task template is being used. If so, check to make sure the task is properly filled out (e.g. Multistep Collect instead of just Multistep).
- Make sure the user has access to the Visit Orders report
Warm hand off!
What orders are being held until cosign for MAs and LVNs?
non-POCT orders
User says they aren't getting the specific specialty content they need - what record controls specialty content?
LPR
You test a workflow in TST and it works, but it isn't working in PRD. How can you validate what build might be missing?
Record Compare in Record Viewer
A provider ordered a CBC to be done at Labcorp for a patient but the Labcorp cannot find it in their system.
Check the Order Transmittal Tracking to make sure the order was sent to the appropriate interface. Reasons for not being sent might be: Wrong resulting agency, wrong order status, wrong order mode, issues with the Order Transmittal rule (LOR) or the Order Transmittal Map (LOM).