Members
What does MXE stand for?
Member Experience and Engagement
Powerhouse of the cell
Mitochondria
What is the best way to avoid spreading germs?
Hand hygiene - Using alcohol-based hand sanitizer or washing with soap and water for at least 20 seconds.
BEFORE AND AFTER PATIENT CONTACT!
Who are available to speak to members regarding their diet and provide nutritional education?
Registered Dieticians - Sam Burton, Sarah Hines, Lynette Newhart
When members are scheduling an initial visit with Behavioral Health, what visit type should be scheduled?
EAP Initial
What does the A, R, and T in ART of Quality Service stand for?
Access - we want to provide members with easy access to the health center and our services (Available appts, ease of scheduling, appointment reminders, ease of check in, limiting or updating member on wait times, promote technology (MPH)
Respect - we should provide all members with respect (Personalization, Greeting, Environment)
Trust - we want our members to trust us and feel that they can count on us to care for them (Plan of the Day, Warm Hand-Off, Behavior Change Generalist Approach)
What is the largest organ of the human body?
Skin
What are the icons on your Okta Dashboard called?
Chicklets
These providers work with members to help them achieve a lasting lifestyle change in the areas of weight management, stress management, nutrition, physical activity, tobacco cessation, work/life balance, sleep and life satisfaction.
Wellness coaches - Michael Soesbe, Sarah Hines, Sam Burton
EAP visits should default to _____ minutes
60 minutes
2 per hour
How many bones does an adult human have?
206
Why do we use the Health Care Blue Book for members?
To find a "Green on Green" provider. Green for quality rating and Green for cost rating. Shaw will give members and incentive for using a "Green on Green" Provider or Facility for services. This saves money for the client (Shaw) and the member.
These providers us a collaborative effort with members that addresses mental health, psychosocial, and emotional goals.
When members are scheduling a follow up visit with Primary Care visit, what visit type should be scheduled?
Office Visit Follow Up
Tool that members can use to see lab results, schedule appointments, message health center staff
My Premise Health - Patient Portal
This organ produces insulin
Pancreas
True or False: The Health Center Manager should be the only person to place blocks/holds on schedules?
True - please let Ty know asap for any meetings or planned PTO
These providers help members develop a personalized care plan with ongoing support and follow-up as well as coaching and education to address health concerns that are impacting the member's life. They also provide education for certain conditions and medications.
Care Management (Be Well) - Suzie Lovett, Donna Williamson, Santanna Harrod, Nikki Causey, Lisa Hesse, Katherine Kotar, Katie Kunz
Annual physical exams should default to ____ minutes
45 minutes
Name this duo
ARTie helps our teams and team members continue pollinating Premise with our ART of Quality Service Standards to support exceptional member experience.
EmME reminds us of how we are all pollinators in Member Engagement. Together, this small but mighty duo are our call to action to be Better Together in helping our members get, stay, and be well.
The study of tissues at the cellular level
Histology
Blood collected in a Serum Seperator Tube should sit for ____ minutes before being spun
30
These team members assist with referral coordination and follow up with members to schedule them, close out loops, check in Health Care Blue Book for Green on Green Providers/Locations.
Care Navigation - Heather Hurston and Tanna Johnson
Members with a work comp injury should be scheduled under this visit type
Office Visit - Just make sure to mark on the decision tree that it is related to a work comp injury