Plans & Add Ons
The voicemail plan that comes with By The Gig
Standard Voicemail
5 message storage for up to 90 days
The 2 provinces that offer Shaw Mobile services
Alberta, British Columbia
The SOP # for Porting
S168-L1
The button to press to open multiple Singleview accounts
Open in new window
The amount of days of grace period to add Phone Protection Plan after receiving device
30 days
The amount of data included in the Unlimited plan.
25GB Shaw Data
2GB Nationwide Data
The 3 networks with Shaw Mobile
Shaw
Nationwide
Variable
The SOP # for viewing and creating Action tasks
S221-L1
The amount of attempts for customers to guess their pin
Two
The 3 requirements needed for WiFi Calling
Compatible Device
Latest SIM card
Register home address for 911 services
The amount of a discount you'd receive if you were bundled with the Unlimited US + Mexico.
$40.00
The 4 benefits of VoLTE
HD Calling
Simultaneous LTE Voice + Data
Faster Call Set Up
WiFi Calling Handoff
The SOP # for inbound verification
S390-L1
Name 3 options of customer's information to port services
Account Number
IMEI
PIN
The percentage of a credit limit that a customer's account balance needs to be at in order to reactivate services
70 percent
The amount of a credit limit for a deposit customer
$120.00
The # of hotspots available with Shaw
over 450,000
The SOP # for the privacy policy
S159-L1
Name 4 from the Action list that we will actually use
Access Unlock
MyTab Issue
Unlock Code
Port In Error
Past Invoices
Promotional Investigation
The maximum length allowed to have Vacation Pass activated in a 12 month period
6 months
Name 5 Internet plans that qualify for bundling
Internet 5, 15, 25, 50, 75, 100, 300, 300 Unlimited Plus, 600
Fibre+ 10, 25, 75, 150, 300, 750, Gig
High Speed (7.5)
Name 3 of the 4 bandwidths offered on Shaw Network
Band 66
Band 4
Band 7
Band 13
The SOP # that will show you expected response times
R001-L1
Jeff has 3 lines on his account, each with Unlimited plans, no tab and no add ons.
His current account balance is $90.00 with a credit limit of $215.00. His upcoming bill has 2 pay per use charges: 1 call to Poland for 12 minutes and 1 call to Sudan for 43 minutes.
He is calling in on the 21st and his billing date is the 25th. Jeff is aware that he will be suspended soon and wants to know how much he has to pay to avoid it.
$137.25
The benefits included in Call Control
Caller ID
Missed Call Alerts
Call Waiting
Call Forwarding
Conference Calling