Products
How many different products do we offer?
X2 Bonus if you can name them
5
Fixed Rate Bond
Notice Accounts
Easy Access Cash ISA
Fixed Rate Cash ISA
Easy Access Savings Account
How do you answer a call?
Good morning/afternoon Shawbrook Bank, Jennie speaking how may WE help you
What does the FCA stand for?
Financial Conduct Authority
Can you open an account with us if you live and work abroad?
No
What does Maturity mean?
When a product has come to the end of the contract
What is the cooling off period for a Fixed Rate Bond Account?
There is no cooling off period
When does the tax year begin?
April
What does the FSCS stand for?
Financial Services Compensation Scheme
What is the minimum age for a customer to hold an account with Shawbrook?
18 years old
What does Pay away mean?
Withdrawing their funds into their linked account
What are the TWO available Notice Accounts?
45 Day
120 Day
Why would a customers account show at 0% interest rate?
Because it has not been funded yet
What does FOS stand for?
Financial Ombudsman Service
What is a Linked Bank Account?
Bank details attached to the account and the only bank account we can send funds to
What is Shawbrook's sort code?
16-58-73
List the ways a customer can withdraw money from their Notice Account?
Online portal, by sending an sms or by calling.
What is an OTP?
X2 Bonus - Where can it be sent?
One time pass code
Can be sent via text or voice text to landline (not on the first log in)
What does PRA stand for?
Prudential Regulation Authority
What does Compound mean?
Re-investment
What documents do we accept as forms of ID for applications?
Passport
Drivers license
HMRC letter
How many Fixed Rate Bonds to we offer?
1 Year
2 Year
3 Year
5 Year
7 Year
What is the difference between E mails and Secure message?
Secure message you need to pass security in order to access it. E mails are unsecured
How much are you protected for by the FSCS?
£85,000 Single
£170,000 Joint
What are the TWO types of customers?
Post and E sav
What is the penalty for a customer to withdraw from a 1 Year Fixed Rate Cash ISA?
90 days worth of interest