Products
What is the notice period for a Easy Access Account?
No notice period
What do naughty children receive on Christmas?
A bag of coal
What can you amend by using the code CUAMH?
Change the main address
What does SAR mean?
Suspicious Activity Reporting
What must you go through before you can apply reinvestment instructions for a customer?
Reinvestment check list
True or false
You can have a joint Cash ISA Account?
False - Joint accounts are not permitted
The number of reindeer that pull Santa's Sleigh?
Bonus x2
Name them
8 Dasher, Dancer, Prancer, Vixen, Comet, Cupid, Dunder and Blixem
What code do you use to amend interest, pay away details or to view, deposit and balance information
SAM
What does NOOPS mean?
No Operation
What is the correct terminology for Reinvesting & Withdrawing
Compounded & Paid away
How many Fixed Rate Bond accounts is there?
Bonus x2
What are they?
6
1 Year Fixed Rate Bond
18 Months Fixed Rate Bond
2 Year Fixed Rate Bond
3 Year Fixed Rate Bond
5 Year Fixed Rate Bond
7 Year Fixed Rate Bond
In the song, 'When Santa got stuck up the .....' What does Santa get stuck in?
Chimney
What is the code to correct a customers address?
CUADHE
True or False
Tipping off financial crime is a criminal offence?
True
What F buttons do what on Summit?
F3 - Save
F4 - Back
F5 - Clear
What is the maximum account balance of Notice Account?
£500,000
Three words used to describe the Grinch.
a) Stink, stank, stunk
b) Greedy, selfish, grumpy
c) Weird, crazy, dirty
Stink, stank, stunk.
What can you amend by using the code CUVAL?
Memorable Word
How do you report Suspicious Activity?
Bonus x2
If you can tell us where to find the form
FCCM Portal
Shawbrook connect, group risk, financial crime then FFCM
What is TRU Narrative used for?
To see the status of a customers application
How long do we give customers to deposit more money into their account when a product is being withdrawn?
7 Days
What are the three colours of the advent candles?
Purple, pink and white
What TWO codes do you use to change a nominated account details?
BACM & AUPM
What are the THREE companies associated with Financial Crime and Shawbrook?
Proceeds Of Crime Act 2002
Uk Financial Intelligence Unit (UKFIU)
National Crime Agency (NCA)
How much can be claimed back from the small estate indemnity form?
£15,000