Visit-Pre, During, Post
Ensuring the brand is applied consistently and a tool to ensure your business operates successfully are purposes of this.
What is the Shear Excellence Review?
These must be free of dust and dirt
what are vents
To meet expectations, Franchisee or management rep attend at least 3 of these within a year
what is a webinar or roundtable
Thank you for calling Pigtails and Crewcuts this is Jane how can I help you is an example of this
What is a proper phone greeting
this sign must be updated, in plain view, legible and accurate, free of cracks and tears, must match webpage social and app
what is hours of operation
The Employee Handbook, Employee Files, Budgets and Financial Statements are examples of this.
What is paperwork to have on hand during visit?
All products here are available for retail purposes
what is a hair wash sink
excluding ad fund contributions to meet expectations these is the minimum percentage spent on marketing per month ( averaged)
what is 2%
In order to meet expectations for this category, the salon owner works works with PCF/FSS and engages in the monthly business review call
what is communication
your menu board lists these, with no tlc service costing additional and no unapproved services either here the website or the app
what are system approved items and current prices
These are due by December 1st.
What is your budgets and financials, and marketing plan?
any promotional items posted here must be in good shape with updated brand and the salon must post most current branded versions
what are mirrors
All furniture (loveseats, mom chairs, green bench) and equipment (styling stations) in the salon must be PCF approved, with no outside furniture in salon is the requirement to meet expectations of this branding guideline.
What is P&C Brand Large Equipment?
In order to meet expectations this needs to be at or above 80% for the last 6 months
What is net promoter score
Pigtails and crewcuts do not charge these customer fee's
what are no show, cancelation, or convenience fee's
You will receive this within 3 weeks of your visit.
What is your Shear Excellence Scorecard and review (via email)?
the condition of these must be clean with no chips, broken hardware, or stickers
what are styling stations
this must be white commercial grade and no trademark must have 5 working cars and other pieces to total a min of 10 pieces
what is the train table
These 4/5 things must be done during each visit to ensure great customer service
what is customers greeted and thanked ( when leaving) both parent and/or child's name being used treasure reminded
these items need to be stocked and shelved with at least 3 lines on shelves and 36 items stocked
what are haircare products
This is required to have on hand if it has not only been provided before the visit.
What is the COI (Certificate of insurance)?
all of these must be clean with no rust or broken hardware, fully operational, and must be PCF approved, including repainting or re-upholstering
what are styling chairs
every station is equipped with both of these branded items and these must be in acrylic jars
what is animal crackers and dum dum's
This is the time frame for which salon's are expected to respond to internal/external customer reviews in an effect to hedge bad pr, save customer's, and promote return/new business
what is 72 hours
to meet expectations your average retail sales should be what % of overall sales over the past 6 months
what is 10%