Sherita Jeopardy

Our Organization

100

What 2 companies merged to form "Spectrum" ?

Time Warner Cable & Bright House Network

200

How many states offer spectrum services?

(DAILY DOUBLE!!!)

41 states

300

Who currently holds the position of CEO for Spectrum?

Christopher Winfrey

400

How many calls are handled a year by billing?

Over 150 million

500

What are Spectrums 4 core values?

• Be an expert in your field

• Work with integrity and promote teamwork  

• Earn the respect of your co-workers and the trust of our customers

• Pursue growth and learning

TV Services

100

This tv package is starts off with 125+ channels including customers local networks

Tv Select

200

What TV package offered by spectrum that does not include local channels?

TV Essentials

300

This tv package is specifically designed to match the tv select but without the interest of sports channels

Tv select signature

400

This TV package give customers the freedom to chose a selection of channels 

Tv Choice 15

500

How can a customer get Limited Basic tv

(2 part question)

by REQUEST ONLY and they have to first have a standard tv package on the account

Internet Services

100

Internet speed that is up to 500mbps

Internet Ultra

200

This internet  is only available to eligible households.

• The customer or a member of the households must participate in one of the following programs:
  • National School Lunch Program (NSLP); free or reduced cost lunch.
  • Community Eligibility Provision (CEP) for the NSLP.
  • Supplemental Security Income (SSI); 65 years or older only.

Internet Assist

300

What are atleast 3 features of our internet services?

(DAILY DOUBLE)

No data caps.

No modem rental fee.

Free Security Suite.

Up to five email accounts 

Access to WiFi via Access Point. 

400

What is the total cost after tax for a customer to use a Spectrum modem?

$0 THEY ARE FREE TO USE!!!

500

According to copilot what are the "typical speeds" for the internet gig service?

 Although download speeds up to 1000 Mbps are possible with a hardwired connection, typical speeds are between 750 Mbps and 900 Mbps.

CoPilot

100

Which article gives knowledge on if a call is handled by our department?

Scope of Support "GEN6675"

200

Which article gives information in regards to spectrum tv services?

Tv product details "GEN8873"

300

Which article gives us information regarding internet services?

Spectrum internet product details "PR131"

400

Which article gives us the information regarding what we charge for full rate for all of our services?

Standard Rate Chart for SPP 3.0

"GEN8607"

500

Before Copilot was called by that name it was called KMS, using copilot what does KMS stand for?

Knowledge Management System "GEN1723"

Just For Fun

100

What Spectrum center did Tyler come from to assist us with class?

Zanesville call center

200

What is my (Sherita) biggest pet peeve?

Tapping noises in general to include pen clicking

300

What is Jerrys (other facilitator) Nickname?

Jer-Bear

400

What is the name of my boss? (TDM)

Dashawnna Williams

500

Who is our Columbus center Vice president?

Mary Collins