Pre Shift
This should happen 24 hours in advance
What is the DSPT setup?
Happens every 15-30 minutes
What is Travel Path
McOlympic Green Fees
What is completion and verification of Shift Manager curriculum
What is Serve Safe
$1,320 for crew and $5,737 for a Shift Manager
What is cost of turnover
Proper staffing and positioning means
What is less stress
What is less turnover
What is better running shifts
What is better capacity
What is better service
Three or more in an area
What is a danger zone?
Shift Leader Progress Report
What is tool to track Shift Manager learning completion
Me, You and McDonald’s
What is hospitality video on FRED
Done to vats every 30 minutes
What is skimming?
Observe, Prioritize, Decide and Communicate
What is four step decision making
Start of the McOlympics
What is today?
$10,000
What is by reducing 20% in turnover can save a restaurant
Breakfast, Dinner & Overnight
What is new Pre shifts?
Safety, Quality & Service, Appearance,Convenience
What is prioritization criteria during Travel Path and Pre Shift
McOlympic Finals
What is June
63.1%
What is TROA "Be Nice" score in 2019
Water, Salt, Air, Carbon
What is enemies of shortening?
On your/Operator flash drive
What is resources from Bootcamp
Analyze and prepare for next shift
What is Post Shift routine?
Guests leave feeling appreciated
What is hospitality?