WERE
Who are eligible dependents?
a. Spouse
b. Domestic Partner
c. Adopted child
d. Natural born child
e. Domestic Partner's child
f. Mother and Father
g. Uncle and Aunt
h. Cousins
i. Grandchildren
A, B, C, D, E
The in-network individual deductibles for both the PPO + HSA Choice Plus and the PPO Choice Plus plans are:
&
If the employee has detailed questions about the HSA and how the plan works and if the plan is right for them, who should you refer them to?
$300 / $1500
&
Refer the caller to Compass to work with a Compass Health Pro.
How often and how much will the vision plan cover eye exams in-network? (1 point)
a. Every calendar year at 100%
b. Every other calendar year at 100%
c. Every calendar year up to $50
d. Every other calendar year up to $50
Every calendar year at 100%
When do confirmation statements get mailed?
They do not, this is a paperless enrollment.
20. If the employee enrolls in the PPO + HSA Choice Plus Plan, what expenses are eligible to be reimbursed through the Limited Purpose Health Care FSA? (Select all that apply.)
a. Eligible Dental Expenses
b. Eligible Vision Expenses
c. Eligible Medical Expenses (Copays, deductibles, prescription)
d. None of these answers are correct
A & B
Who is eligible for the Employee Assistance Program?
&&
How many dogs does Miranda have?
a. All active employees
7
When is Open Enrollment?
What is the minimum allowable employee contribution amount to the HSA?
November 5 - November 16
& $0
What is the maximum amount an employee can contribute to their Dependent Care FSA?
a. $5,000
b. $2,500
c. $500
d. $2,550
a. $5,000
The medical plans have one out-of-pocket maximum which includes all medical and prescription drug out-of-pocket costs, including co-payments.
7. The medical plans have one out-of-pocket maximum which includes all medical and prescription drug out-of-pocket costs, including co-payments.
True/False
true
How can an employee update their address?
a. Direct them to make the update at Shire on the Workday Portal.
b. Refer them back to their local HR contact at Shire.
c. Submit a Data Update case to admin.
d. Direct them to make the update on www.myshirebenefits.com.
a. Direct them to make the update at Shire on the Workday Portal.
Who is the vendor for the HSA plan?
&What documentary did Andre watch for 8 hours?
OPTUM
An Ant documentary
Open enrollment is passive for all EXCEPT what population?
a. None - 2019 Plan Year benefits require an active enrollment election.
b. Expats
c. Part-Time Employees
d. Temporary Employees
e. Baxalta Employees
. None - 2019 Plan Year benefits require an active enrollment election.
What is the minimum allowable employee contribution amount to the HSA?
& What services does Compass help employees with?
$0
a. Understanding any or all of Shire's healthcare benefits
b. Understanding the changes for OE/2019
c. Understanding how Compass can assist them.
d. Saving money on medical care and prescriptions.
e. Understanding medical bills, or resolving bills that may be inaccurate.
Choose the best answer to the following participant question: "Can you tell me what is the best available plan for me for the upcoming plan year?" (1 point)
a. Refer the caller to Compass.
b. Suggest the least expensive plan.
c. State that you are unable to provide assistance in making a plan selection. d. Direct the caller to the shirebenefits.com website.
a. Refer the caller to Compass.
What is the maximum amount an employee can contribute to their Health Care FSA?
&
Shire employees enrolled in Kaiser can elect a Health Savings Account. true/false
$ 2,650.00
False
During Open Enrollment, which dependent requires proof documentation?
a. Any dependent newly added to the system.
b. Spouse
c. Child
d. Parent
e. No proof documentation is required to add a dependent.
f. Domestic Partner
a. Any dependent newly added to the system.
What new medical plan is being made available to eligible employees for 2019?
a. Kaiser CO Plan
b. PPO Choice Plus Plan
c. Kaiser CA Plan
d. PPO + HSA Choice Plus Plan
a. Kaiser CO Plan
5. Which of the following benefit options must be re-elected for the upcoming plan year? (Select all that apply.)
a. Health Care FSA
b. Dependent Care FSA
c. MetLaw
d. Medical
e. Dental
f. Vision
g. Disability
h. Life Insurance
A, B, C
8. What are the out-of-pocket retail prescription costs under the Kaiser CO plan? (1 point)
a. Generic $15 / All Others $30
b. Generic $30 / All Others $60
c. Generic $20 / All Others $60
d. Generic $5 / All Others $10
a. Generic $15 / All Others
If an employee enrolls in the PPO+HSA Choice Plus Plan, which of the following can they also enroll in? (Select all that apply.)
a. Limited Purpose FSA
b. Dependent Care FSA
c. Health Care FSA
d. Cannot enroll in any FSA if enrolled in an HSA
a. Limited Purpose FSA
b. Dependent Care FSA
If the employee has detailed questions about the HSA and how the plan works and if the plan is right for them, who should you refer them to?
Refer the caller to Compass to work with a Compass Health Pro.
21. Where should the employee go to find out a dentist is in-network at Cigna? (Select all that apply.) (1 point)
a. Cigna - 800-244-6224
c. Delta Dental - 800-872-0500
a. Cigna - 800-244-6224
What are the authentication questions you must review with each caller?
a. First and Last Names
b. Date of Birth
c. Zip Code
d. Last 6 digits of your Social Security Number
e. Employee Identification Number
f. pin
What hotel is Miranda staying at?
A-E
Sunscape Cove
Which of the following is NOT a true statement about the Legal plan?
a. It is administered by MetLaw, a subsidiary of MetLife.
b. Elections do not rollover from year to year, employees must actively elect it each year at
Open Enrollment.
c. Participants will be reimbursed for using a non-network attorney for covered services based on a fee schedule.
d. Spouses and dependents of employees enrolled in the Legal plan are also eligble to use its services.
What is Miranda's sisters name?
a. It is administered by MetLaw, a subsidiary of MetLife.
Ariana
How much money is Shire contributing to the HSA for 2019?
a. $750 for Employee Only, $1500 for Employee + 1 or more
b. $1,500 for Employee Only, $700 for Family (EE+Sp) (EE+Children) (Family)
c. $1,500 for all employees
d. $750 for everyone who enrolls by 11/17
a. $750 for Employee Only, $1500 for Employee + 1 or more