Replacements
Do this to make a replacement in the Shopper App.
Tap the "Can't Find Item" Button.
The average amount of time a shopper spends looking for items. Calculated by: Total seconds / item count.
SPI?
(Seconds Per Item)
The fastest way to effectively communicate with a customer
Text replacement messages
The Container Weight is This
Tare Weight
Do this if the customer does not want the replacement that I selected.
Instruct the customer to deny the replacement in the app by tapping "other options" in the app?
The percent of total orders that have a refund not requested by the customer.
UnRequested Refund Percent?
(URR %)
The time that you should send your introduction message
Right before you start picking items
The net weight is This
The weight of the product
The symbols that show the difference between a customer chosen replacement and an app recommended replacement.
Gold Star (Customer Choice) &
Blue Thumb (App recommended)?
The total number of orders that have one or more of these issues:
UnRequested Refunds, Bad Replacements, Order Issues.
Incomplete Delivery %?
(Quality)
The point that you send a replacement message (RRR) while shopping an batch.
Each time after making a replacement for an item
Do this to zero out the POS Scale
Press the reset button
What you should do if the app has no replacement recommendation.
Make a replacement using your best judgement instead of refunding?
The total number of orders that meet the minimum communication percent.
Minimum Chat %?
The point that you send the "FFF" message
Right after picking your last item for the batch
Total Weight is this
Product Weight + Container Weight
What you should do if the replacement I found is not listed in the app.
Search for the same item in a different size, then a different brand?
The number of required cleanings for the Staging Area each day.
Three submitted cleanings?
The point that you send your "BBB" message
Right before check out.
Why do we have Tares?
To only charge the customer the weight of the product