Billing
How many days before the merchant's store goes to Frozen status?
Answer: Invoices that fail to process will retry in 2-day increments for Credit Card/PayPal and 28-day increments for SEPA Direct Deposit.
What type of product/s is/are required to be shipped?
Physical Products
Which guru card provides the introduction of Taxes within Shopify?
A _____ transaction can result in a chargeback, which can cause your merchant to lose money.
Fraudulent
Merchants on a Supported Plan will have access to customization from a specific list of changes using how many minutes of Design Time?
60 Minutes
What is Shopify Billing Threshold?
Billing threshold is a system Shopify uses to manage when merchants are invoiced for charges like app fees, shipping labels, and transaction fees. Instead of waiting for a monthly bill, Shopify issues invoices once the merchant's pending charges reach a certain dollar amount called the billing threshold.
The ______ API access allows merchants to have their own negotiated rates with carriers reflected at checkout, whether through a 3rd party app or by connecting select shipping carrier accounts in their Admin.
Carrier Calculated Shipping
- https://app.getguru.com/card/eck4jzjc/Support-Shipping-Carrier-Calculated-Shipping-CCS
Are Taxes in USA calculated differently in comparison to other countries?
Yes, how taxes are calculated in the US varies based on whether it is a destination, origin or hybrid origin state.
- https://app.getguru.com/card/KcXer8Rc/Sales-Tax-United-States-Taxes
What is the name of the Shopify App which help block users who continuously try to make repeat fraudulent orders?
For issues with third party-theme functionality, it is important to properly hand off the merchant to ________.
Third-party theme partner support teams.
What could be the possible reason why the merchant will be charged twice within a month?
- Merchants may hit their billing threshold, preventing further purchases like shipping labels until invoices are paid. Understanding and managing billing thresholds is crucial.
- Merchants might be charged twice due to multiple active accounts, billing errors, or user mistakes. Advisors should verify charges and help merchants manage subscriptions to prevent duplicates.
___ based and ___ based are two shipping conditions we can set on the Shipping settings.
Weight, Price
For Destination State taxes, if the shop has a nexus in the state of the shipping address, these three taxes are applied to the order.
The State, County, and City tax rates are used.
There are __ escalation macros that we can use for Fraud Operations & Credit Risk.
What is the size for the theme uploader limit?
For shops that were properly cancelled and have no pending invoices or balances owing, what is the maximum day we extend their trial and for what reason?
What are the 3 major reasons why a label purchase errors and checkout shipping rates don't match?
Box Size Difference, Using rates from different sources, Currency Conversion
Which US States are considered to be Hybrid states?
Alabama, California, & Texas
Which slack channel are we going to visit if we need to ask questions about Risk related concerns?
#taskus-supportline (Support Advisors are not allowed to reach out to #support-sp-supportability directly).
Is the theme called Studio compatible with Online Store 2.0?
As Support Advisors, can we transfer App/Commission credits to a different store? (Given that the merchant has a valid reason to request a transfer).
No. Only subscription credits can be transferred.
Give the two types of shipping rates.
Manual Rates, Calculated Rates
How do changes to a Shopify Payments account affect Tax Filing after enrollment, if at all?
Unless there is some kind of Shopify initiated backend migration, a merchant changing details of their Payments account does not impact tax filing. We create a copy of their bank info that is filing specific, and is not impacted by upstream changes to the original bank account they based their enrollment on.
When a store is not eligible for Shopify Payments, the Policy Ops Money, Fraud Ops or Credit Risk Support teams will apply the _______ tag in the store's Internal Dashboard
Payments - Blacklist
After clicking More Actions > Edit Code, which part of the Layout section can we go back to the older version/s of the published theme?
- theme.liquid