Shopping Vocabulary
This piece of paper shows what you bought and how much you paid.
A receipt
Where do you go to try on clothes before buying them?
The fitting room
A store says “25% off.” What are they offering?
A discount
Your new shirt has a hole in it. The item is…
Damaged / defective
Report it: “I need a receipt,” she said.
She said she needed a receipt.
You return an item and the store gives you your money back. What is this called?
A refund
This type of store usually sells products from previous seasons at lower prices.
An outlet
If an item has no discount, you pay the…
Full price
You ordered size M, but the store sent size XL. What is the problem?
They sent the wrong size.
Report it: “I will return it tomorrow,” he said.
He said he would return it the next day.
You return an item and get another one instead.
An exchange
You have a problem with something you bought. Which department should you visit?
Customer service
You find an excellent product for a surprisingly low price. You can say: “What a ___!”
Bargain
You want a refund, but you cannot find the document showing you paid for the item. What are you missing?
The receipt / proof of purchase
Report it: “We can exchange it today,” they said.
They said they could exchange it that day.
This is the place where you pay for your items in a store.
The checkout
You are hungry while shopping and want to find several restaurants in one area. Where do you go?
The food court
A jacket normally costs $100. It has a 30% discount. How much do you pay?
$70
Your online order was supposed to arrive Monday, but it arrived Friday. What happened?
The delivery was delayed.
Report it: “I bought this jacket yesterday,” she said.
She said she had bought that jacket the day before.
You wanted to buy a product, but the store has none left. The product is…
Out of stock
You bought something in one store, but now you want to return it. What should you usually bring with the item?
The receipt / proof of purchase
The quality is average, but the price is extremely high. The product is…
Overpriced
A customer wants the same jacket in blue, but the store has no blue jackets left. What could the sales assistant explain?
The blue jacket is out of stock / unavailable.
Report it: “I have already paid for these shoes, but I can return them next week,” she said.
She said she had already paid for those shoes, but she could return them the following week.