MYBIZ PLUS
Procedures
Product Knowledge
Who You Gonna Call?
Name That Account
100

What is the monthly service charge for MYBIZ PLUS

$15.00

 

100

How do you opt in/opt out someone once their account has been opened?

Icon on desktop

100

How can someone qualify for a free account?

E-Statements, $100 minimum balance, direct deposit

100

Issues with the RBG

Teller Support (or Michelle Humbert)

100

$10 to open, $10 min balance, Interest paid quarterly, free ATM card

Junior Investor Savings

200

What is the daily limit for ACH's ?

What is the cut off time for an Ach to be submitted

$100,000.00

3:00

200

What are acceptable Secondary forms of ID? Name at least 5.

Social Security Card, Birth Certificate, Marriage License, Insurance Card, Utility Bill, Credit Card, Car Registration, Property Tax Bill, Voter Registration Card, Gun Permit

200

Explain the Connect account.

Earn 2.00% APY on your savings balance (10 pts)

up to $18,000 (10 pts) 

18 POS purchases with your debit card (10 pts) 

in a statement cycle (10 pts) 

0.18% APY paid on balances over $18,000 (10 pts) 

0.01% APY if 18 transactions are not met (10 pts)

(Bonus 50 pts if you know how the statement cycle works)

200

Refer a Friend questions

Marketing

200

$25 to open, earns 0.50% interest, 25% discount for SDB, reduced overdraft fee of $25, 4 FREE non-Centier ATM withdrawals per month


Veteran's Checking Account

300

What is the daily limit for Wire Transfers?

What is the amount of the fee?

250,000.00

$25.00

 

300

What are the 4 requirements for cashing a check for a non-client?

DL info, SSN, Thumbprint, call client

300

What is a Health Savings Account?

A HSA is a tax-exempt account established for the purpose of paying or reimbursing qualified medical expenses for you, your spouse or dependents. Must have a HDHP.

(Bonus 50 pts if you can name the 2018 contribution limits)

300

Who do we call for ATM issues?

Retail Special Services

300

$10 min to open, no min balance, no statement, must have auto debit from another Centier account

Holiday Savings (Bonus 50 for more details - 

How do clients get paid? (10 pts)

When? (10 pts) 

Can withdrawals be done before October? (10 pts)

400

What is the monthly limit for both Ach's and Wire Transfers?

$500.000.00

400

What requirements do you need for a name change?

Marriage certificate OR divorce decree OR court ordered name change document, updated ID, Centier Name Change Form

400

List the Consumer Credit Card Products.

Employee Card (10 pts if you can explain rate/benefits) 

Low Rate Card (10 pts if you can explain rate/benefits) 

Preferred Points Card (10 pts if you can explain rate/benefits) 

World Card (10 pts if you can explain rate/benefits) 

Bonus 50 pts if you can name the Business Credit Card Products

400

WHO DO YOU CALL FOR INSURANCE CHECKS?

DEBBIE LECKI

400

400 free transactions a month, no monthly service charge, no minimum balance, does not earn interest 

Free Business Checking 

(Bonus 50 if you can name the other 3 Business Checking Accounts)

500

What are two of the Treasury Management Products?

Positive Pay

Remote Deposit Capture

Lock Box

Business Banking Online

500

Explain the difference between the three types of holds: 

New Account, Exception, Case by Case

New account - entire amount held for 10 days, new client to bank within last 30 days 

Exception - Entire amount for 7 days based on account history, reason to believe it won't be paid, over $5,000, etc. 

Case by Case - Under $5,000, $200 must be available for any non-next day items 

500

 HOW MANY ALLPOINT ATMS ARE THERE NATION AND WORLD WIDE?

WHAT 4 COUNTRIES ARE THEY LOCATED?

There are 55,000.00 atms located in the nation and world wide.


United States, Mexico, Canada, and Australia 


500

Positive Pay inquiries

Treasury Management (Bonus 50 if you can name one person in that department)

500

You can earn a premier rate of interest on your savings account if you have this checking account

Connect Checking