Mis.
True or False...You can use the phrase "known issue, defective, quality issue"
FALSE!!
In 1932, a champagne producer asked Gaston-Louis Vuitton to develop a bag that was elegant to carry five bottles of champagne. Name this bag..
Noe
What was Louis Vuitton first business?
Making trunks in 1854
How many parts to a chrono code and what do they mean?
(3 workshop Identifier, production week, production year)
What is the handle rate/what is the goal?
The % of all calls we've answered in our queue, over the total amount of calls that come in. Team goal is 95%+
The new men's creative director of Louis Vuitton
Pharrell Williams
What was the original function of a Keepall when designed?
original function was to be a souvenir bag
You can now bring this handbag in for an assessment to revarnish the high body.
NeoNoe
What does the acronym DTC stand for?
Direct to Client
What is service level / what is the goal?
The time clients wait to be assisted. Goal is to answer calls within 20secs. Team goal is 90%+
The name of the previous creative director
Virgil Abloh
What year was the Damier Canvas designed?
1888
What was Louis Vuitton job when he arrived in Paris at the age of 16?
He was hired as an apprentice by Monsieur Marechal, box maker/packer in Rue Saint-Honore.
Who was Gaston-Louis Vuitton
Louis Vuitton's grandson
What does ACW stand for / what is the goal?
After call work (wrap up time). Goal is under 3 mins.
When was the 1st soft-sided canvas piece Launched?
1959
In 1998 he launched the first collection of Louis Vuitton RTW
Marc Jacobs
Where was Georges Vuitton sent to learn English at the age 14?
Jersey
Name the celebrity who made a modeling debut in the Yayoi Kusama campaign.
Justin Timberlake
What is our goal for average hold time?
Under 1.5 mins
From 1976-1991 this company produced licensed Louis Vuitton Products domestically in the United States.
French Company
Who invented the Monogram pattern and what is the inspiration behind it?
The LV stands for Louis Vuitton as Georges's tribute to his father.
The first soft-sided luggage used as a laundry bag into which travelers could place their dirty linens during a journey.
Steamer Bag
What is the ASAP Method?
Apologize & Acknowledge, Sympathize & Empathize, Accept Responsibility, Prepare to Help!
What is our call evaluation goal?
80%+