Benefits
Who is the medical carrier for all active SHP members?
Who is Blue Cross Blue Shield of NC
How many days do active SHP members have to enroll in their benefits as a new hire?
What is 30 days from their date of hire
Most QLEs allow for SHP members to make changes ______ days from the date of the event.
What is 30 days from the date of the event
SHP members who work directly for the state but not for a school system - such as Department of Agriculture or Office of Human Resources - can be found under which SHP group?
What is BEACON
If you are unable to assist a HBR, what should you do?
What is redirect them to the HBR Hotline
Who is the pharmacy (Rx) carrier for all active SHP members?
Who is CVS Caremark
How long do SHP new hires have to submit dependent verification documentation?
What is 30 days from their date of hire
For the life events of Court Order and Gaining/Losing Medicaid or CHIP coverage, SHP members have how many days to make changes from the date of event?
What is 60 days from the date of event
Who processes and approves documentation for BEACON members?
Who is BEST Shared Services
Where can SHP members find the HIPAA Authorized Users form to complete?
What is on the SHP Website under Employee Benefits > Important Forms
Some active SHP members are offered voluntary benefits - such as dental, vision, and life insurance - through ___________.
Who is NCFlex
What benefit effective dates would an active member hired on 8/9 have the option of choosing in the enrollment workflow?
What is 9/1 or 10/1
When are life events that are ending coverage - such as divorce or now eligible for other coverage - effective?
What is the end of the month following the date of event
True or False: Wake County Public School members cannot elect the Health Care FSA during IE.
What is True; they have to wait until OE!
What is the Tobacco User Attestation or TUA and when can it be changed?
What is a credit that will reduce the member's medical premium by $60 a month if they are attest they are not a tobacco user or if they complete the Quit for Life program; it can only be changed during IE or OE
What are the two medical plans permanent SHP employees are offered?
What are the BCBS 80/20 and BCBS 70/30 plans
Who approves the benefit elections and DV documentation for active SHP members?
Who is their Health Benefits Representative or HBR
When are most QLEs that are adding coverage - such as marriage or loss of other coverage - effective?
What is the first of the month following the date of the event
Which SHP active agency can we NOT key telephonic enrollments for - including demographic updates, initial enrollments, and life event changes?
What is Charlotte Mecklenburg Schools (CMS)
What wellness credit allows the member to visit a specified doctor and receive a discounted (but not free) copay for that visit?
What is Primary Care Providers (which can be updated whenever the member wants/needs!)
What medical plan are non-permanent SHP employees offered?
What is the BCBS HDHP
Where can a SHP new hire find plan information about their benefits?
What is the SHP website (SHPNC.org) and the NCFlex website (NCFlex.org), if they are being offered voluntary benefits in the platform
The life events Birth and Adoption are effective the first of the month in which the event occurs, but this can be changed to the first of the following month if ________________.
What is the coverage level is changing - i.e. going from EE Only to EE and Children
What is the only change we can make for Charlotte Mecklenburg members?
What is password resets
Where on the SHP website can members click to access eBenefits regardless of the access strategy?
Where is the eBenefits link on the top of the Home page on the SHP website