Excessive damages must be emailed to here for further instructions
What is the DC Hotline?
100
This person is responsible to ensure that all 5160’s markdowns are completed correctly with all required information correct
Who is the Store Manager?
100
Greet, Ask, Sell is the best form of
What is Customer Service?
200
This is also known as a Loss or reduction due to employee theft, paperwork errors, and vendor fraud
What is Shrinkage?
200
1-800-366-9963 Ext.3440 or Ext.3430
What is Loss Prevention Employee Hotline Number?
200
The Truck Trip Seal Record on the back of the door must only be verified by
Who are store management?
200
Entering these as a markdown is a Major Policy Violation and could result in a termination
What is stolen merchandise or empty packages?
200
Avoiding eye contact, appearing nervous, Wandering the store without buying, Leave the store and returning repeatedly, and Lingering in a location that employees have a hard time monitoring might mean the customer is going to
What is Shoplift?
300
Document(s) a driver can present when delivering a Vendor shipment
What are Vendor’s Invoice, Bill of Lading, and Delivery Sheet?
300
Employee purchases should be conducted by
Who are store management?
300
Always check the truck manifest for the correct store number before
What is Unloading Merchandise?
300
Use a pink return center label on this
What is Code 0 Merchandise?
300
A customer has walked into the store three times this week and made three returns without having a receipt, what might this person be
Who is a Refunder?
400
Order book returns must be sent to the warehouse no later than
What is 14 Days?
400
Signatures are always required on this type of transaction
What are Refunds?
400
All cartons leaving a store must be entered into the
What is the Outgoing Freight Log?
400
This must first be markdown by the Store Manager and sold if possible. If the merchandise is not sellable, the item should be marked down to $0 and sent to the return center
What is Code 2 Merchandise?
400
A nice dress is ringing up for $3.00, and you notice that the price tag has been peeled, this could indicated that the price has been
What is Switched?
500
A buyer will need to issue special instructions for handling returns of defective merchandise. An email will be sent with the special instructions
What is Handling Code 4?
500
Managers must have this code or higher to be able to approve a refunds
What is Code 3?
500
Damages under this amount received on a truck must be listed on a 5160
What is $20.00?
500
If a RTV email authorization is received by a store, the store is to create a
What is Return Center Transfer 9006?
500
It is store policy to observe this number or steps before you approach a shoplifter