Recruitment and Selection
What kind of question is this? “This job involves dealing with difficult customers. Tell me about a time when you had to deal with a difficult customer and tell me what you did.”
When should training be done?
When there is a performance gap
What is the name for the legal entity that is responsible for enforcing federal laws that make it illegal to discriminate?
EEOC (Equal Employment Opportunity Commission)
True or false: Sexual harassment is the only type of harassment to address?
FALSE
What is a 401k?
a type of retirement plan
What is the backbone of human resource management?
Job Analysis
“Ongoing education to improve knowledge and skills for present and future jobs” describes what?
Employee development
What does HIPAA stand for?
Health insurance portability and accountability act
What are three steps to progressive discipline?
verbal warning, written warning, final written warning
Can a non exempt employee do work off the clock? Why or why not?
absolutely not! All non exempt employees must be compensation for the work they are doing
When applying online, is it appropriate to ask for a picture of the applicant?
No
What does ADDIE stand for?
Analyze,Design,Development,Implementation,Evaluation
Employee personnel files have to be retained for how long?
1 year for personal, 3 years for payroll
What is a reason that an employee would not voice their concerns on harassment?
fear of not being believed, being blamed, retaliation, getting the harasser in trouble
True or False, organizations are required to offer health insurance
False
Everyone in the hiring process should be skilled in what?
Interviewing
If someone can recite a policy for an organization, what kind of learning have they achieved?
Cognitive
How many protected classes are there under title 7 and list them
7, race, color, religion, gender, age, national origin, disability,
A specific environment characterized by numerous factors, including organizational structure, workplace allocation, policies and procedures, expectations, job titles, acceptable attire, benefits and perks.
Culture
Benefits records have to be kept for how many years?
3
What is avoided by only asking work related questions?
Discrimination Charges
What is the difference between an open system and a closed system?
An open system has a dynamic relationship with the external environment
What is executive order 11246
law preventing discriminatory practices
An employee feels out of place and does not feel accepted by her coworkers. What kind of needs are not met here?
Relatedness needs (will also take esteem or love and belonging)
What is a savings account with tax advantages used to pay out-of-pocket medical expenses and deductibles?
Health Savings Account (HSA)