Equitable
What is the Greeting for Equitable Bank?
What is...Thank you for calling Equitable Bank Customer service, My name is... May I have your 16-digit visa access card number?
What is the greeting for Midfirst?
What is...Thank you for calling Midfirst bank credit card services..
What is the greeting for TIAA Bank?
What is...Thank you for calling TIAA Bank Credit card services, My name is.. May I please have your 16 digit TIAA credit card number?
What is the greeting for Customers Bank?
What is...Thank you for calling Customer's Bank, My name is... May I please begin with your 16-digit credit card number?
What is the name of the Credit Card Department that is discontinued effective May 3,2023?
Aspiration Zero
What is the closing for Equitable Bank?
What is...Thank you for choosing Equitible Bank, we appreciate your business.
All Midfirst transfers should be warm transfers, What is the minimum hold time for a warm transfer to Midfirst?
Can TIAA bank customers change their PIN?
Yes. By calling the Interactive Voice Response System (IVR) at 18662973408.
What is the closing for Customers Bank?
What is... Thank you for being a valued member of Customers Bank, Have a wonderful rest of your day!
What is the greeting for Aspiration?
Thank you for calling Aspiration Zero Credit Department, my name is.. How can I help you make an impact today!
Equitible bank is a Canadian FI, what are 2 language differences when asking the cardholder for their mailing address?
Province and Postal code instead of State & Zipcode.
True or False--Midfirst call back forms can be found in Navigator?
False, Midfirst call back forms are found in GURU.
What are the steps we should take if a cardholder from TIAA bank has failed verification?
Refer Consumer Accounts to Risk Operations.
Refer Commercial Accounts to Business Banking Center.
Before we Queue a Request, or call to support what information should we check on the account first?
Fi Info in quick nav. This holds alot of information pertaining to Customers Bank and our answer may be found here.
Equitible Bank must not be called a credit card account. What should it be referred to instead?
What is a HELOC account.
Decline code 624 on an Equitible Visa Access Card means the card is pinlocked, can this card be restored?
No, a pin locked visa access card cannot be restored, and must be blocked!
Midfirst is prepared to assist credit card customers through hardships through the current crisis, Members that express hardships should be referred to what department?
What is Midfirst Collections Team.
What is the full name of TIAA bank?
What is...Teachers Insurance and Annuity Association Bank.
True or False- There is no credit card department for Customers Bank, If we don't have the answer we should check FI info, contact support, or queue a request.
True. Fi info may have the answer, if we are unable to resolve, we should queue a request.
What is the name of 2 banks with no branches?
Equitible Bank and Customers Bank.
What is the meaning of a 624 Decline on a Visa Access Card?
A 624 Decline means that the visa access card is PIN locked.
What is the international transaction fee?
There is a 3% international fee on all purchases made abroad.
Texas, Minnesota, and Vermont.
True. Debit cards can be referred to the bank, however, there is no credit card department, so we would NOT refer credit card customers to the bank.
What is the name of a bank that No longer accepts credit card applications as of March 30, 2020?
TIAA Bank.