FRAN and CD
F
No monthly fees or minimum balance
What is the number of POS swipes a Member needs to have posted and settled within the cycle to qualify for SIGNATURE High Yield and Cash Back Checking?
15 Swipes
This is what happens when the Member does not qualify for rewards
The account is still free, no penalties and they earn the base APY in SIGNATURE High Yield Checking, and SIGNATURE High Yield Savings and they can try again next month!
This is the first step in handling an objection
Ask why to determine the root cause of the objection.
What is Signature FCU's guiding philosophy?
We believe in "WE"
R
REWARDS
This account rewards you with...
This is what the Member is sent monthly to let them know if they qualified or not
End of Cycle Email, and Lifecycle Marketing
This is the reward for qualifying in SIGNATURE High Yield Checking
The Member earns 5.00% up to $25,000, 0.50% above $25,000, and ATM Fee Refunds up to $25
Common reasons for "I'd prefer paper statements"
*EXTRA 100 POINTS FOR SOLUTION
Concerned about information security
Prefers a printed statement for record keeping
I don't know how to enroll in Estatements or pull it up when it's ready
Which select group was Signature FCU originally founded to serve?
Employees of the US Postal Service Inspector Generals office
A
ASK TO QUALIFY
To qualify we ask that you do a few simple things you may already be doing.
This QUALIFIER is in place to SAVE the Credit Union money. Hint: it's electronic
E-Statements
Did you know a paper statements cost about $2.15 and an e-statement only costs about 15 cents!
This is the reward for qualifying in SIGNATURE Cash Back Checking
The Member earns 5.00% on debit card purchases up to $200 for a max reward of $10.00, and ATM Fee Refunds up to $25
Common concerns over having to qualify
*EXTRA 100 FOR SOLUTION TO OBJECTION
Skepticism- sounds too good to be true. How can you pay these rewards out?
Why do I have to do all this to get the rewards?
I've had an account here for years, doesn't that count as a qualification
For how many years has Signature FCU been proudly serving its members
55 Years
N
NO PENALTY
No penalties for not qualifying! Your account is still free and you can try again next cycle
This qualifier is in place to create STICKINESS of account -- because Members don't like to switch these!!
One Direct Deposit/ACH Credit of $500 or more
The reward in SIGNATURE High Yield Savings when the member qualifies in SIGNATURE High Yield or Cash Back Checking
The Member earns 2.00% on their balance up to $100,000 and 0.50% on the balance over $100,000
AND
Their SIGNATURE High Yield and Cash Back Checking reward is swept into their SIGNATURE High Yield Savings account where they earn interest on it!
Common reasons for "I don't use a debit card"
*EXTRA 100 PTS IF HAVE A SOLUTION IN MIND
Concerned about safety or fraud
Prefers their rewards credit card
Prefers cash
Doesn't think they can use it 15 times
Doesn't understand how debit cards work
How Many Members does Signature FCU Serve Worldwide?
Over 27,000 members!
CD vs SIGNATURE High Yield Checking Member Benefit
•No Penalties
•Liquidity
•Diversify their Deposits
This is how the Member qualifies for rewards in the SIGNATURE High Yield Savings.
No separate qualifier for SIGNATURE High Yield Savings! As long as they meet the qualifications in their SIGNATURE High Yield or Cash Back Checking, they qualify for SIGNATURE High Yield Savings rewards.
What Average Daily Balance is required in the SIGNATURE High Yield Checking account to earn greater rewards than the SIGNATURE Cash Back Checking account?
$2,400.00
Common reasons for not wanting to set up a Direct Deposit or ACH Credit
Payroll Direct Deposit goes somewhere else
Self employed and don't receive Direct Deposit
Doesn't know HOW to switch their Direct Deposit
Company doesn't offer Direct Deposit
What was Signature FCU orginally known (founded) as?
NAPUS FCU (National Association of Postmasters of the US)