Rebuttals
I am "too busy" and I can't talk now.
I understand you are busy, at no additional cost we are scheduling for a future date, this will only take about 2-3 minutes. Let's verify your address, so we can quickly provide you with the date and time for your appointment.
Why are you calling me?
I am calling today to schedule your in-home health and well-being assessment. This is a program offered by (Humana) to all their members that let's you talk with a clinician in the comfort of your home.
"I don't see the value."
Talk with a licensed clinician like a doctor, physician
assistant, or nurse practitioner in the comfort of your home
What happens during the visit?
The clinician will...
○ Review and make updates to your medical history.
"I don't want anyone in my home!"
Safety - Clinicians will have their credentials and photo IDs to verify before letting them into the home. You can also have a family member or friend join you for the visit.
"I see my doctor all the time" "I'm healthy".
"That's great! I'm glad you are taking care of yourself. This is just an extra measure provided by your insurance company to ensure you remain healthy or address any concerns you may have. The great thing is, this at no additional cost and we come to you (mention gift card if applicable). With this is in mind, let's verify your address so we can provide you with the date and time for your appointment."
What do they do in this "in-home" visit?
A licensed clinician will come to your home and check your vital signs, reflexes, blood pressure and heart rate.
"I’ve already seen, or will see, my regular doctor."
The clinician will listen to you and guide you through a thorough health evaluation at your own pace. No drive time, no crowded waiting rooms.
What happens next during the visit?
Perform a non-invasive physical exam to check vital signs and reflexes.
Do a technology assessment?
Ask if the member has the following:
* Do you have access to reliable inter?
*Do you have a laptop, tablet, or computer with a camera you can use for this call?
* How would you like to receive the link?
"I don't need this" "I don't want to do this" "Not interested".
"I can certainly see how you might feel that way, however this is a great preventative measure for your health and it comes at no additional cost to you (mention gift card if applicable). With this in mind, let's verify your address so we can quickly provide you with the date and time for your appointment."".
What happens after the visit?
Our clinician will send a summary to your primary doctor after the visit. Humana wants to remind you this visit does not replace your regular visits with your primary care provider.
"I like my primary care doctor."
Could improve your follow-up care with your primary care provider, as we share a summary of the visit with them.
What happens after that?
Review all medications, including over-the-counter vitamins and supplements, and discuss any potential side effects or known interactions.
How long does the visit last?
The visit last 30 minutes.
How do I know if the clinician is going to come on time?
“I understand your concern. We have refined our scheduling to match you with a clinician that can arrive at the expected time and provide you with quality care.”
"Is there any cost?"
There is no additional cost for this service.
How will my primary doctor get the results of the assessment?
Leave a summary of the visit with notes you can share with your primary care provider.
Who does the virtual visit?
A licensed clinician - either a doctor, nurse practitioner or a physician's assistant will conduct the call.
They will send the link either to the cell phone number or to a member's email or both. Always ask the member's preference.
"Do I get anything?
Special incentives or rewards may be available. Only
reference if a specific reward is offered on the member profile. (Depends on member plan.)
What other things are done in the visit?
Conduct important health screenings as directed by your health plan.
Depending on the member, we can offer a retinal eye exam, AO1C (test blood sugar), cognitive screening, etc.