Name three positive forms of non-verbal communication
What is
Eye contact
Smile
Acknowledge the other person
Open body language
Active listening
100
Three things you would tell a new employee about
SIH’s dress code policy
What is
Closed toe shoes
Cover tattoos (no bandages)
no piercing
Skirts just above the knee (use your badge to measure that the space is not longer than the badge)
No t-shirts
Do not wear logos of other places
100
Daily Double
R.A.C.E
What is
rescue, alarm, confine, extinguish or evacuate
100
Do this before and after patient contact
What is
Foam in, foam out Hand hygiene
100
Daily Double
Sit up straight
Lift with your legs, not your back
What is good ergonomics/body mechanics
200
Name four of SIH’s values
What is Respect integrity Compassion Collaboration Stewardship Accountability Quality
200
Share this and risk disciplinary action
What is
your password
200
Daily double:
E.T.O
What is
Earned time off
200
I use this to report a patient risk event
What is
RDE
200
What do we call bullying, physical assault, verbal assault
What is
types of workplace violence
300
Name three ways you can give at SIH
What is
Coach Kill Fund
Family Friendship Fund
Employee Helping Employee
SIH Cancer Institute
Herrin Hospital Project
300
Daily Double!!!!!!!
Take this every day for 30 minutes
What is What is take an uninterrupted lunch
300
The action of making an effective apology and rebuilding trust with others.
What is
service recovery
300
The patient tells you these two things to verify their identity
What is
Two identifiers:
What are birth date and name
300
What action should you take during an active weapon use– code silver
What is
Run, Hide, Fight
Action you take for an active shooter or other weapon threats– code silver
400
The "No Pass Zone" refers the SIH expectation that everyone is responsible to respond to these.
What is Call lights
400
How to anonymously report an ethical or legal concern
What is
call compliance help line
400
G.R.E.A.T
What is
greet, relate, explain, ask, thank
400
If you don’t do this
it doesn’t happen
What is
Document
400
Daily Double
S.D.S
What is
Safety Data Sheet
500
“You are in great hands with Sam. He has taken great pictures of our patients in Imaging for years” is an example of this......
What is Managing up
500
If you do this directly, the answer is every other Thursday.
What is
Direct deposit/pay day
500
P.P.E
What is
personal protective equipment
500
A definition of
a safe culture
What is
A culture when people feel comfortable and encouraged to report events and near misses to create an opportunity to learn from breakdowns in systems