$75 per person that you bring in (while you still work here) that works for 30 days.
What is a referral bonus?
100
"Hello! My name is ___ and I'm calling from Peak Education on a recorded line, may I please speak with ____?"
What is the opening script line?
100
I understand you're in a rush, I will go through this call really quick.
What is the "I don't have time for your call/can you call me back" rebuttal?
100
This department at Silver Fire makes sure that we follow all proper procedures with EVERY call.
What is Quality Assurance (Q.A.)?
200
Excessive absences, lateness, and call-ins (without explanation) may lead to disciplinary action, up to and including release from assignment at Silver Fire.
What is the attendance policy?
200
Highest education level, computer with internet, age, graduation year, currently enrolled, U.S. citizen/permanent resident, time frame, degree type, online/campus/both...
What are the Qualifying Questions?
200
I understand you're not interested in going back RIGHT NOW, my only job is to give you options so when you are ready, you know what those options are.
What is the "not interested" rebuttal?
200
Ryan and/or Nelle (Beyonce)
Who is the QA Manager/Supervisor/Assistant?
300
We want to maintain a positive and professional working environment. With this in mind, a BUSINESS CASUAL standard has been established.
What is the Silver Fire dress code?
300
I found some schools you qualified for, keep in mind I’m not enrolling you into any of these today, they are just options.
Name of school, online/campus, degree type, program
What is the school presentation?
300
So you said you're already in school, if I found you other options that offered exactly what you're looking for would you consider transferring?
What is the ENROLLED rebuttal?
300
TRUE OR FALSE: The average quality goal to get FULL commission on a successful call is 80%.
FALSE - 90%
400
Silver Fire has adopted a strict policy regarding the inappropriate use or possession of drugs or alcohol to ensure a safe, productive work environment and to safeguard company property...
What is the Drugs and Alcohol policy?
400
You read this statement WORD FOR WORD and make sure you get a "YES" at the end of this statement.
What is TCPA/Compliance statement?
400
All of the schools have different ways to contact you. When they call you can set that up with them.
What is the "can the schools email/fax/text me" rebuttal?
400
QA grades one call a day that you got leads on.
QA gives you a score from 0% - 100%
How does QA grade calls?
500
After employees finish their two week training period, they will be expected to hit the metrics. If they drop below the performance metrics for a one week period they will be given a verbal warning. Employees will be provided additional training and if they still perform poorly, termination from Silver Fire may take place.
What is the Performance Policy?
500
Recap the school names they said YES to, give them a call back number, say who you are and where you're calling from (Peak Education).
What is the closing script?
500
I understand a job comes first, but when you are ready to go back to school, what do you want to study?
What is the JOB rebuttal?
500
"The better the quality, the more schools pull up, the more money you make."