Policies & Procedures
If you have had a perfectly “normal” shift, what do you do with the end of shift report?
Only sign and answer the questions on the first section of the first page.
Where do the caregiver carts belong?
A code ______ is called when a resident has gone missing.
A code yellow
What channel can you reach the receptionist on?
Channel 5
If the sink in a resident’s bathroom starts to leak, what do you do?
Call the front desk and ask them to put in a work order.
If you have a concern about a resident, who do you report it to?
The med tech, LPN, DOAL, ED.
If you’re not busy during any part of your shift, and you’ve already taken your break, what are three examples of things you SHOULD be doing?
Help answer call lights on other strings, ask your coworkers if they need assistance, ask your residents if they need any extra help with anything, check with other departments if they need help with anything, visit with residents that may be lonely and like to visit, clean the med room, etc.
Name 3 places where can you check to find a resident’s code status?
The resident's chart in the med room, the emergency binders at the front, on Yardi, in the DNR binder in the med room, behind the resident's door of their apartment.
What channel can you reach zest on the radios?
What channel can you reach Maintenance/Housekeeping on the radios?
During an emergency, which channel do you turn to?
Zest is channel 4. Maintenance/Housekeeping is channel 3. Emergencies or drills we turn to channel 5.
What do you do when you are in an apartment providing personal care, and you realize the resident has run out of wipes?
Call the med tech on the radio and simply ask for wipes for apartment number.
What is the proper “per policy” way to call off from a scheduled shift?
You must call the staffing coordinator on the phone at least two hours prior to the start of your shift. If you cannot reach her, you must call your supervisor.
If you know that one of your coworkers is on break or giving a shower, and their string has calls going on, what should be happening?
You and your coworkers, that are not on break, should be watching and helping answer call lights for the person who is on break. This includes med techs when caregivers are on break.
Name 3 reasons why you should be calling your supervisor after hours.
Incidents, medication questions, upset family members.
When your supervisor brings up “Radio Etiquette,” what are they referring to?
How you speak, your tone of voice, and what you say to others while using the radios.
If an independent resident apartment comes up on your Arial phone, what should you do?
You go and check on them.
If you walk into a resident’s apartment and find pills on their floor, what do you do?
Stay there and call your supervisor to meet you there if they are in the community. If they are not, call them on the phone and notify the med tech. Stay there until someone has come to get the medications.
If you’re not busy during any part of your shift, and you’ve already taken your break, what are some examples of things you SHOULD NOT be doing?
Who fills out an incident report?
And once an incident report is filled out on paper, who does it go to?
Whoever responds to the incident first.
Once filled out the IR is given to the Med Tech on duty.
What are statements you SHOULD always announce over the radios?
Announce when you are giving a shower, announce when you go on or return from break, Announce if you have taken a resident somewhere in the building when they are not on your string, announce if you are leaving early, etc.
When a resident presses their pendant, what is the longest amount of time it should take someone to answer the call?
5-6 minutes
The _________ Workplace Policy was signed by all SS employees. This policy states that all employees agree to treat EVERYONE in our community with respect.
RESPECTFUL
If you purposely don’t help answer call lights on other caregiver's strings when those caregivers are busy or on break, who are you actually affecting?
The resident that is calling for help. This is neglect and this SHOULD NOT be happening.
If you walk into a resident’s apartment and find they are unresponsive and do not have a pulse, what do you do?
First - call for help and check if they are a DNR, if they are not a DNR - start CPR. Designate someone to call 911 and someone to call the DOAL.
If they are a DNR call 911, then call for assistance, and then call the DOAL.
In both scenarios - please ensure someone stays with resident until EMS arrives.
What are 3 examples of statements that should not be made over the radios?
Saying a resident's name, giving personal information about a resident, stating that a resident fell and injured themselves, telling the med tech or nurse that Mr So-and-so had a huge BM blow out this morning and you are having to clean the code brown because housekeeping is busy, etc.
You have requested time off and see that Mandy has posted the schedule with you off for the days you requested. Then you log into ADP and notice that your supervisor has not approved your time off. What should you do?
NOTHING. Please wait until we get closer to the time of your requested time off, as your supervisor will not approve your actual time until we are close to the dates which you are requesting off. Your supervisor PROMISES THAT SHE WILL NOT FORGET TO ENSURE YOU GET PAID.