General SR Knowledge
Which department handles contract cancellations?
Ancillary
Which vendor is AWRS?
Alloy Wheel Repair Specialists
Which members of leadership can process 10-15k payments?
Bethany, Bray, Caleb and Cari-Leigh
Who is the Assistant Director of Accounts Payable, Support and Vendor Team?
Lance Shumway
How many floating holidays does the company provide to each employee each year?
*Double Points*
How much Wellness Time?
2
*Double Points*
8 hours
What does POG stand for?
Parts Operation Group
Spireon also goes by what name?
*Double Points*
What work is completed by this vendor?
LoJack Go
GPS installation
How long is a WEX credit card good for before it expires?
14 days
*Double Points*
What are the names of Bethany's twins?
Jeffrey and Oliver
What is the document a customer must fill out for reimbursement?
*Double Points*
and if they want Zelle?
Reimbursement Request Form
Zelle Consent Form
*Double Points*
What is AP's Gem Crush stretch goal?
QA - 95%
Productivity - 110%
CarStar, MAACO, and AGN shops are under which corporate umbrella?
DrivenBrands
When processing ACH/Check for Customer Reimbursement Back End, what needs to be removed from the payment screen?
The customer's email and/or phone #
Which leader had a pet turtle as a kid, but it ran away!
Caleb
Where can you locate huddle recaps?
Sharepoint
Premier Products provide what coverage?
*Double Points*
How many?
Oil Change & Tire rotation
3
Where do we send Monro Rejections to?
*Double Points*
What type of rejection requires the invoice be sent back with the rejection email?
ARCollections@monro.com
*Double Points*
Duplicate invoice rejections need to have the email sent back along with the rejection email
What payment type is used for a 3rd Expired Payment?
Escheatment (ESC)
*Double Points*
Which leader has told us that their first job was working at the Renaissance Festival?
Cari-Leigh
What does DBO stand for?
Delayed Back-Out
*Double Points*
What system opens a claim in Lot Repair?
Service Drive
*Double Points*
What email addresses are valid to accept DrivenBrands invoices from?
Joseph.Musante@drivenbrands.com
JAMIE.MCMURRY@drivenbrands.com
Kyra.Johnson@drivenbrands.com
fleetbilling@maaco.com
no-reply@claimdriver.com
What's the turnaround time for Tipalti to validate a vendor's information?
2 business days
Which leader has a sister that works on the Support team?
Bray
*Double Points*
What is the address for a refund check to be sent to?
1720 W. Rio Salado Pkwy
Tempe, AZ 85281