New Accounts
Trading
Retirements
Complex Retirments
DOL
100

Approximately 3 business days

What is the entity account opening timeframe?

100

Trade date plus one business day (i.e. T + 1)

What is the settlement time for and Equity/ETF or Mutual Fund?

100

Used to calculate the RMD for age based distributions?

What is the Fair Market Value?

100

When you move a prior year or current year contribution from your Traditional IRA or Roth IRA to an alternate IRA type

What is a recharacterization? 

100

ROLL(direct) ROLLD(Indirect) TFRR (Journal/ACAT)

What is the correct coding for Direct Rollovers, 60 day rollovers and Transfers?

200

Search for ECI of client, select new account, input the ITK-GBL number minus the .1 ect and type of account. 

What is: How to log a New Account call in Service Desktop?

200

FSWM R01125A / SDI R01767A

What is Order Exceeds ADV?

200

$7,000 or $8,000 Additional Catch up for 50+

What are Contribution limits for IRAs?

200

A contribution that was over the allowed amount or deposited other ineligible funds that need to be removed from the IRA

What is a return of excess?

200

A movement of money/assets from a Brokerage to Managed account is considered this.

What is a Transfer? 

300

To add a POA to a trust at onboarding we will add the Durable POA and Certification of agent within the documents.

What is the process for adding POA to a Trust Account?

300

They must be entered as limit or stop-limit orders and will queue until next market open

What are all Stock and ETF market and stop purchase orders submitted between 4 p.m. ET and 6:15 a.m. ET ?

300

Does not require the Tax ID of the Charity

What is not required to process a QCD?

300

Convert a Traditional IRA to a Roth IRA

What is a Roth Conversion?

300

 Initiate Request >> Check Inquiries >> DOL/BIC Restriction

What is the pathway to let Cashiers know that a Attestation has been completed for a check deposit. 

400

Advisor should select ERISA 

What is the type of retirement option that must be selected in the proposal for a QPIA?

400

A program offered by mutual fund companies that enables shareholders to receive a discount on the purchase of Class A shares

What are Rights of Accumulation (ROA)?

400

Can request trades and obtain account information

What is limited Trading Authority?

400

When you need to change a current year to prior year contribution

What is recoding a contribution?

400

1 Rollover or Transfer Attestation per account

What is the amount of attestations an advisor will need when when opening a managed and brokerage IRA?

500

ECI of the QPIA

ECI of the existing business

ECI of the person acting as trustee 

What are the ECIS are required to create a QPIA?

500
  • Relationship size / Potential future business
  • Competitive price match
  • Proceeds funding a managed account
  • Account type / Trade not available online (e.g. trust accounts, certain types of option trading, margin capabilities)
  • Americans with Disabilities Act (ADA) (e.g. visual impairment causing inability to place trade on chase.com)
  • Client accommodation (e.g. technology issue or client resides in an impacted zip code of an active natural disaster)

What are permissible commission/transaction fee adjustment reasons?

500

                  DOUBLE JEOPARDY
Check is re-issued for the net amount only

  • Check box Do not withhold federal / state taxes
  • Client signature is not required; original client authorization is utilized

What is the Stopped Check Process for an IRA?

500

Client provided a letter from a contra firm stating that the client was overpaid, client submits via SMC, 

Digital Service Center will enter payment in Money Transfer coding it as

  • Enter distribution reason as Other >> Other: RECLAIM

What is the process to reclaim funds?

500

A client can process a Direct Rollover to move a 401k to a Trad. IRA. 

Can a client Roll a Traditional IRA into a 401-K?