To JIRA Or Not To JIRA
We can’t create this if we do not have a Driver. (Don’t overthink it)
What is JIRA?
What snippet/shortcut do we use for Background Data on all JIRAs?
(Punctuation matters)
What is ;bd?
This is highest on the Global Safety Taxonomy list
What is Sexual Assault?
The ability to sense other people's emotions, coupled with the ability to imagine what someone else might be thinking or feeling.
What is Empathy?
What action will we take to ensure the driver and rider are not matched in the future?
What is block/blacklist pairing?
Under Verbal Altercation, We create a JIRA regardless of whether a weapon was sighted and who target of threat is for this Contact Type.
What is Threat of Violence with Weapon?
What two snippets/shortcuts do we use for the Rider/Driver/Third Party sides during JIRA creation?
(Punctuation matters)
What is ;sirlcall and ;sirlsafety?
If multiple allegations are reported, then we should prioritize this over L1/L2 allegations.
What is Urgent? (L3/L4, Urgent-Safety)
This tool can be used by TLs to schedule a ride for Drivers/Riders in certain situations.
What is Uber Central?
The caller may be eligible for a refund on this type of call only.
What is a safety call?
All of this Contact Type cases are within our scope. This does not include non-aggressive taps on the shoulder or handshakes.
What is Physical Altercation?
What snippet/shortcut do we use for the Executive Summary on Theft and Robbery JIRAs?
(Punctuation matters)
What is ;TOR?
In order to classify as Physical Stalking, this many instances are needed.
What is 2 instances/occasions?
This action is added to ALL safety cases.
What is Reported By/Reported Against?
This is the name of the saved reply used for most first touch safety calls
What is New Safety Line Report?
Under Inappropriate Post-Trip Contact / Media Upload, this Contact Type is the only one we create a JIRA for.
What is Physical Stalking?
What snippet/shortcut do we use for the Executive Summary on Food Related JIRAs?
(Punctuation matters)
What is ;FS?
If a moving motor vehicle is used aggressively to threaten harm, but does not make physical contact with a person, it should be considered this CT.
What is Verbal Altercation - Threat of Violence with Weapon?
Incidents such as confinement and public urination fall under this contact type?
What is Potential Safety Concern
When ending a Non Safety call, what is the name of the saved reply we send to the caller?
What is no saved reply is sent for Non Safety calls?
Dietary Restriction Violated & Food-Related Illness/Injury/Hazard are categorized under this Contact Type
What is Food Safety Urgent?
Physical Assault and Theft or Robbery Executive Summaries contain these two sections that needs to be checked for the next team.
What is Reporting Party Follow-up and Reported Against Party Follow-up?
If a RAP is touching themselves, and the reporter mentions they heard a moan, this is the CT we would use.
What is masturbation?
During Policy Verification, what info MUST we verify with the caller?
What is full name/last name, email address or phone number?
What info needs to be added to your internal note in Bliss after an interaction? State all that could apply
What is ;sirlsafety/;sirlnonsafety template, KB links, links to any other related contacts/JIRA/duplicates?