Serve Food and Beverage
What side of the customer should you serve food from in most formal settings?
The left side.
What is one way to improve speed during busy service?
Organise your workspace.
What is the first step in great customer service?
Greeting the customer politely
What does it mean to be culturally sensitive?
Respect differences in beliefs, customs, and traditions
What does PPE stand for?
Personal Protective Equipment.
What should you always check before serving a dish to a customer?
The docket or order to confirm it’s correct
Why is personal presentation important in hospitality?
It reflects the business and builds trust.
If a customer has a complaint, what should you do first?
Listen carefully without interrupting.
True or False: You should avoid slang when speaking with customers from diverse backgrounds.
True
What’s the first thing you do if there’s a spill in the kitchen?
Clean it or put up a warning sign.
What is the correct way to carry three plates?
One in each hand and one balanced on the forearm.
What is one benefit of asking for feedback after service?
It helps improve future performance.
True or False: Body language is part of good customer service.
True
Why is it important to be aware of tone and gestures?
Some may be offensive in other cultures.
What should you do if you spot a hazard?
Report it to your supervisor.
What do you say before removing plates from the table?
“May I clear this for you?”
What does "mise en place" mean?
Everything in its place (preparation before service).
What is one way to show you’re actively listening?
Make eye contact and nod.
What should you do if you’re unsure about a customer’s cultural expectations?
Ask politely or observe respectfully.
True or False: You can use damaged electrical equipment if it still works.
False
What is the main reason for polishing cutlery and glassware before service?
To remove water spots and ensure cleanliness.
Why is teamwork essential in a hospitality setting?
It helps service run smoothly and efficiently.
What should you always do at the end of a customer interaction?
Thank them.
What’s one way to show inclusiveness in the workplace?
Treat everyone equally and with respect.
What’s the best way to prevent slips, trips, and falls?
Keep floors clean and clear of obstacles.