IM/FM
PHONE ENCOUNTERS
NAMES
SPECIALTIES
APPOINTMENTS
100

What FNP works in IM/FM at Port Jervis

Wendy Rodriguez

100

What list is given to know where to send messages for departments

Proxy or Proxies

100

This location is also known as Jawonio

New City

100

What does Dr. Tighe specialize in?

Cardiology

100

What type of appointment should always have a Zoom link sent to the patient?

Telehealth

200

This provider works at 99 Cameron St. 

Dr. Anna Hernandez

200

What is the auto generated messages used in telephone encounters called? (Ex: rxrefill, pa, rxclarify, refreq)

Quick Text

200

127 Main St is the address for which of our locations?

Highland Falls

200

This specialty does NOT need a referral

Optometry

200

When are the 3 times that we verify insurances?

Same Day, Next Day, and New Patients

300

These providers do NOT do medical clearances. 

Yvette Figueroa, Michelle He and Nakisha Pierce

300

Patient feeling dizzy and requesting to speak to a nurse. What type of Teams message & phone encounter is required in this scenario?

Clinical Advice

300

Dr. Harde Perry works in which department?

OBGYN

300

What does Kimberly Hertz specialize in, but the Call Center is not allowed to schedule appointments for?

Orthotics

300

A PAP smear falls under which type of appointment

GYN Annual

400

The two locations/sites that handle their own Behavioral Health calls. 

Binghamton and New City (AKA Jawonio)

400

This type of telephone encounter is needed with an appointment for surgery/procedures. 

Medical Clearance

400

Department that deals with HIV PReP

SHC (Supportive Health Choices)

400

What can Call Center only schedule for Audiology (2 responses accepted) 

AUDIO45 or Hearing Tests

400

Between X-rays and Ultrasounds, which one of these is NOT offered at Cornerstone?

Ultrasounds

500

These medical providers are at 275 Chenango St

Dr. Cackowski and Lydia Regan

500

This type of phone encounter is done when the pharmacy doesn't accept a patient's insurance and wants an appeal

Prior Authorization

500

This "Numbers We Can" deals with marketing and vendor calls

Admin

500

This provider also sees patients at Horizon Family Medical Group

Dr. Castro

500

This is needed 1 week after patient has a C-Section (Will take 2 answers)

Incision or Wound Check