Tenant Account
After a tenant has moved in, how can you set their unit as complementary?
Payment screen > ledger settings > set the rent to $0.00
Where do you go to change a tenant’s billing date in Sitelink?
Company > Utilities > Edit Anniversary Billing Date
What should a facility manager do first when they want to add new units to a map in SiteLink Web Edition?
Select the floor they want to edit from the top left floor menu in the Map screen
Before a credit can be applied to a tenant’s account from the Payments screen, what must be present?
A charge on the tenant’s account
If a tenant has prepaid for several months, when will the new rate take effect?
After the prepaid period ends
What must a customer be warned about before processing an NSF (Non-Sufficient Funds) reversal in SiteLink?
The action cannot be undone and should only be used as a last resort
When refunding a payment for a tenant who moves in and out on the same day, what must you do before initiating the move-out?
Backdate the Lease Date and Move-in Date by one day using the hotkey CTRL + SHIFT + D.
Which of the following is required for a payment to be recognized as an offline payment in SiteLink Web Edition (SLWE)?
Typing any five digits into the Authorization Code field
What should you do after editing a tenant's rental rate to ensure accuracy?
A Confirm the updated rate in the ledger settings and check future charges.
B Apply a credit if overcharged or an administrative charge if undercharged.
C Ensure the account reflects the correct rental rate and charge adjustments.
D All of the above
All of the above
Which of the following is required for SiteLink to process tenant payments automatically on their due date without manual action from the facility?
Enabling “Process Autobills” under the Batch tab in Program Defaults and ensuring tenants are set up for auto billing
When is the “Put Tenant in Unit” option most appropriate to use?
When over 6 charges need to be added back to the tenant account
When refunding a credit card payment in SiteLink, what should you avoid doing to ensure the money returns to the tenant’s card?
A Selecting the “Refund” option instead of “Void”
B Entering an authorization code during the refund process
C Using the same payment method as the original charge
D Selecting the tenant before clicking Ledger Adjustments
Entering an authorization code during the refund process
Which option under the "Use For" section allows a discount to be applied during both move-ins and regular tenant payments?
All Screens
What is the correct fix if a payment was applied to one unit instead of two?
Add a rent charge to the overpaid unit and a credit to the underpaid unit
Free Points
Free Points