Product Definitions
Process
Wire
Miscellaneous
Callback-Signer, VHR,FT
100

What is the type of inquiry created when the sending party requests a completed wire to be returned from the beneficiary? 

A. Amendment

B. Recall

C. Debit authorization

Recall

100

What form is needed to process an ACH Recall?

A. Hold Harmless Indemnity

B. Original Authorization Form

C. Data Agreement Form

Hold Harmless Indemnity

100

This is a funds transfer from a Chase account to a Chase Account.

A. Remitter

B. Book Transfer

C. Wire

Book Transfer

100

The client needs access to what system to return a GIRO transaction.

A. Chase Connect Online

B. Receiver Services

C. NACHA Website

Receiver Services

100

The callback verification in adding a security administrator/signer is performed with whom?

 a. An account level signer who is a President, CEO, Directors 

b. An entity level signer from the same updating entity or a Banker/TMO approved callback person 

c. An account level signer and an existing security administrator 

d. Both B and C

An entity level signer from the same updating entity or a Banker/TMO approved callback person

200

A request initiated by the originator for erroneous or duplicate debit/credit transaction that has been released to the ACH network by JPM Chase for distribution to the receiver's account.

A. Positive Pay

B. ACH Debit Block

C. ACH reversal

D. Lockbox

ACH reversal

200

If the client requests the breakdown of an ACH settlement file, what type of request needs to be sent?

A. Document request-Copy of Reports

B. File Dump

C. Document request-Copy of Return Reports

File Dump

200

Transaction approved by the beneficiary of a wire that allows the funds to be returned to the sender.

A. Debit block

B. Debit Authorization

C. Recall

Debit Authorization

200

Chase internal Positive Pay Decision Group can guarantee an override of decisions for exceptions after cutoff.

A. True

B. False

False

200

If client requests to close the account and wants to process a manual wire transfer with the remaining funds, what group reviews the document before processing the wire?

a. Callback Team 

b. Funds Transfer team 

c. Digital Document Services (DDS)  

Funds Transfer team

300


Fraud detection service that matches account number, check number and dollar amount presented for payment against a list of checks previously authorized and issued by the company.

A. Wire

B. ACH

C. Lockbox

D. Positive Pay

Positive Pay

300

If a client wants to amend the amount of a wire, who can amend that dollar amount?

A. Client

B. Dollar amount cannot be amended

C. Funds Transfer Team

D. CSA

Dollar amount cannot be amended

300

Which ONE is not a Chase Swift Code?

A. Chaasus32

B. Chasus33

C. Chasus33xxx

Chaasus32

300

Client has been set up with an ACH Fraud prevention tool that allows them to pay or return ACH transactions next day. What is the product the client has?

A. ACH Debit block

B. ACH Filter

C. ACH Prefunding

ACH Filter

300

When client requests for a cashier's check to be sent to an alternate address, what type of documentation should the client provide? 

A. Email Confirmation Letter/Negative Consent Letter (NCL) 

B. Customer Authorization Letter (CAL)

C. Cashier’s Check request form

Customer Authorization Letter (CAL)

400

Fraud prevention tool used to allow/reject ACH transactions from posting

A. Wire

B. ACH Reversal

C. Lockbox

D. ACH Debit Block

ACH Debit Block

400

How many days does a client have to request an ACH recall?

A. After the 5th business day until 150 days

B. 5 Days within the settlement

C. After the 5th Business day until 180 days

After the 5th Business day until 180 day

400

What do you advise our client if they initiated a wire and the beneficiary has not received the funds?

A. Advise the client to submit a new wire

B. Inform the client that a non-receipt inquiry needs to be created and submitted via E-serve/Transaction services

C. Advise the client to have their bene contact their bank

Inform the client that a non-receipt inquiry needs to be created and submitted via E-serve/Transaction services

400

What report can the client access to confirm if an ACH reversal was successful?

A. Balance and transaction report

B. Cash report

C. Exceptions and Returns Report

Exceptions and Returns Report

400

If client wants to update an entity level signer, what type of document should be signed by client? 

A. Business Signature Card (BSC) 

B. Appointment of Designated Authority (ADA) 

C. Core Signer Authorization (CSA)

Core Signer Authorization (CSA)

500

This is a collection service offered to clients who receive remittance payments through the mail from corporate or consumer clients.

A. Wire

B. ACH

C. Lockbox

D. Positive Pay

Lockbox

500

Which system would you advise a customer to utilize to submit a wire recall?

A. Receivables Online

B. Payment Control Center

C. Transaction Services

Transaction Services

500

A wire can be cancelled when status shows "GFC" (Global Funds Control).

A. True

B. False

True

500

Open this case type when a client reports a check deposited into their lockbox does not belong to them. 

A. Disputed item

B. Wrong payee

C. Encoding error

Wrong payee

500

Client decides to remove John Doe as a signer and Security Administrator from account 123. What should you do next?

A. Advise the client to sign the Core Signer Authorization/Business Signature Card document and service will forward to DDS. A callback is NOT required.  

B. Advise the client to sign the Core Signer Authorization/Business Signature Card document, then Service to forward to Documentation review, Callback team to perform verbal authorization and sends to Digital Documentation team.

C. Update the Deal Manager through scanning and indexing the Core Signer Authorization/Business Signature Card.  


Advise the client to sign the Core Signer Authorization/Business Signature Card document and service to forward to DDS. A callback is NOT required.