Impromtu Communication
What are the 4 impromtu scenarios?
1. When you can answer, but need to buy time or organize your thoughts
2. When you can’t answer and need to pass it to someone in the room
3. When you need to delay the answer until after the interaction , meeting, etc
4. When you need to shut down the line of questioning altogether
Which of the 3 V's (verbal, vocal, and visual) can most influence the audience's feelings?
7% verbal, 38% vocal, and 55% visual
Give me 2 delay and probe questions for this statement: "Explain this technical situation"
Sweet!
Answer using Opinion+2
What's the biggest lesson you've learned while being in SBDU?
Love it!
Scenario 1 (buy time): How do you suggest we move forward?
yes!
Name 3 more aspects of your voice: pitch, variety....
pace, volume, weight
Name 2 of the 4 best practices for handling questions:
- Only answer the question if you understand it
- Be as bold as you can me
- Answer only the question asked
- Synthesize your answer top down
Come up with a complication and question...
As you know, we need to be prepared to serve the growing datacenter market.
Excellent!
Scenario 2 (pass on): Can you help us on this?
lovely!
Remove the fillers/hedging language from this:
"Well, I don’t know. It seems like you might need $10,000, but that could change – we’ll see. "
"You will need $10,000."
Feel, Felt, Found out this objection: This is not a priority for us right now
Wonderful!
Use the same situation and complication and then come up with a resolution...
As you know, we need to be prepared to serve the growing datacenter market.
Brilliant!
Scenario 3 (delay till after): Can you show us the most updated numbers?
that's great!
What are the 4 aspects of Visual Presence?
eye contact, posture, gestures, and facial expression.
Match and Lead this objection: this is too expensive
Perfect!
Use the same situation and complication and then come up with a 2-3 options
As you know, we need to be prepared to serve the growing datacenter market.
Yassss!
Scenario 4 (shut down): Can we go back and discuss X?
Wonderful!
Say this sentence using your assertive, consultative, and then motivational voice: "Now is the time to act"
Good job!
Reject and Reframe this objection: it won't be worth doing
Awesome!
If a collegaue asked you, "How is your communication coaching going?", what update would you give them using OCTA?
OCTA = objective, current position, tasks/timetable, asks.
Cool!