Park knowledge
What park is abbreviated to SFOT?
Six Flags over Texas
When can a guest cancel their membership?
Why shouldn’t you use canned (preset) responses a lot?
(Chats)
You don't want to sound like a robot when answering their questions.
Are you able to add on to an existing Membership account?
No. they will have to repurchase for the correct add-ons if they want to add to their membership
What was your trainers name?
IDK you tell me :)
What does "Home Park" mean
- The park the purchase for.
What Membership(s) come with a Membership Bottle?
Platinum, Diamond, and Diamond Elite
How long are you able to place a guest on hold before you have to check back with them?
(phones)
2 mins.
How many meals are included with the Basic Dining?
1 meal
The basic dining comes with 1 meal and 1 snack.
Where do you go to place your availability?
www.sixflags.team
What does 'Separate gate waterpark' mean?
A water park that is not combined with the amusement park.
How long before their next payment does a guest have to put in a cancellation request
15 days prior to their next payment.
What is the name you use to inform the guest who they called?
"Hello! Thank you for calling the..."
Six flags National Member Support Center
or
Six Flags Member Support Center
Can a membership or season pass holder with the FLASH PASS add-on use it at any park they attend?
No.
These will only work at your HOME PARK
No. BUT feel free to enjoy some snacks at your desk.
Where is Six Flags Discovery Kingdom located?
a. Jackson, New Jersey
b. San Francisco, California
c. Vallejo, California
d. Houston, Texas
Vallejo, CA
What are the 4 purchasable membership levels?
Gold
Platinum
Diamond
Diamond Elite
How long do you have to wait before you can disconnect a guest for not replying?
_mins, _mins, _mins
(chat)
3mins, 3mins, 5mins
How many days does a guest have to be delinquent before they go into collections?
120 days if they are still in their 12 month contract
Name 2 of the shifts we offer?
6a.m- 3p.m
7a.m- 4p.m
8a.m- 1p.m
3p.m-12a.m
4p.m- 1a.m
11p.m- 7a.m
Which park includes a Safari.
Trick question. None of them INCLUDE the Safari
Where do guests go to cancel their membership on their own?
The Membership Portal.
When is using the mute button acceptable?
(phone)
NEVER
please use the hold button on the phone on the phone.
Can you add membership (monthly) dining to a Season pass?
No.
Who should you go to first with your questions?
Operation supervisors