Quality
Six Sigma
Lean
Team Basics
Quality Tools
Mystery
100
What term is used to define: the extent to which processes, services, or products are free from errors, defects, and variation?
Quality
100
What is the name of the quality management methodology focused on (1) reducing errors and defects, (2) minimizing variation, and (3) increasing efficiency and quality?
Six Sigma
100
What is the name of the quality management methodology focused on providing the MOST value with the LEAST amount of resources?
Lean
100
Group brainstorming methodology used to identify, discuss, and prioritize solutions using a ranking system.
Nominal Group Technique or NGT
100
Diagram that presents data as points on an x-y coordinate plane.
Scatter Diagram
100
A chart that is used to visualize a process or system and its sequencing.
Flow Chart, Process Map, or Value Stream Map
200
Who sets standards for Quality?
International Organization for Standardization or ISO
200
What is the highest belt level in Six Sigma?
Master Black Belt (MBB) or Certified Six Sigma Master Black Belt (CSSMBB)
200
What term is used to describe: Series of tasks that an organization performs including ordering, designing, production, and delivery phases.
Value Stream
200
Group decision-making methodology to quickly prioritize ideas.
Multivoting
200
What is the name of this diagram (one of three names):
1. Cause and Effect Diagram
2. Fishbone Diagram
3. Ishikawa Diagram
200
The name of the Six Sigma team member that is the process expert.
Process Owner
300
What is the name or acronym of the Texas Quality Management Award that is considered to be the highest gubernatorial award for performance excellence?
Texas Award for Performance Excellence or TAPE
300
Name at least one organization that issues Six Sigma certifications/credentials.
1. American Society for Quality (ASQ)
2. International Association for Six Sigma Certification (IASSC)
3. Texas Manufacturing Assistance Center (TMAC)
300
The Lean methodology used to communicate information as quickly as possible using graphics, icons, or charts in the workplace.
Visual Factory
300
Type of team containing a diverse set of team members from different departments or disciplines.
Cross-Functional Team
300
A chart used to plot data points at specific time intervals to assess how a process is performing over time (somewhat similar to run charts):
Control Chart
300
A team that convenes primarily through electronic or technology-based means.
Virtual Team
400
The ISO standard providing information on Quality Management (Hint: ISO ####)
ISO 9000
400
What Six Sigma role/responsibility is tasked with leading the project?
Champion or Project Champion
400
The Lean methodology used to error-proof processes and products.
Poka-Yoke
400
How many team members in a team is considered to be counterproductive?
Greater/More than 7
400
What does the symbol below represent in process mapping?
Decision or Decision Point
400
A Lean methodology used for the visual projection of workflow (including requests, Work-in-Progress (WIP), and Finished Goods).
Kanban or Kanban Board
500
What is the name of the National Quality Management Award that is considered to be the highest presidential award for performance excellence?
Malcolm Baldrige or Malcolm Baldrige National Quality Award (MBNQA)
500
What does DMAIC stand for?
Define, Measure, Analyze, Improve, and Control
500
The Lean methodology, part of the pull system, where material flow is based on the actual consumption of service or product.
Just-in-Time (JIT)
500
Name 4 of the 6 stages of Team Development.
1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning
6. Rewarding
500
The __/__ rule is used to prioritize problems using the Pareto chart, which assumes that __% of the problems are a result of __% of the causes. (Fill in the blanks)
80/20 and 80%/20%
500
We named two free software that can be used in your organizations for process mapping and Kanban, name them.
1. Draw.io
2. Trello